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As a CBRE Global Resilience Operations Centre (GROC) Operator, you will be responsible for monitoring, assessing, and responding to security incidents that may impact CBRE’s people, assets, and operations worldwide.

This role is part of the Global Security & Resilience function and operates within a fast‑paced, 24/7 contact center environment. The GROC Operator plays a critical role in incident response, security systems monitoring, travel security support, and operational resilience, leveraging technology, intelligence, and established protocols to mitigate risk and support business continuity.

• Continuously monitor global security systems, alerts, and surveillance feeds to identify potential security incidents in real time.
• Respond promptly to calls received through the CBRE Emergency Hotline and escalate incidents in accordance with established reporting protocols.
• Coordinate with internal teams and external agencies to support effective incident response and resolution.
• Accurately document incidents, actions taken, and outcomes, and prepare reports to support management review and continuous improvement.
• Monitor the health and status of physical security devices globally, including access control, video surveillance, and intrusion alarm systems.
• Assess and triage reported issues related to doors, locks, and badge access, applying internal troubleshooting processes where applicable.
• Open and manage service repair tickets with Digital & Technology teams and external vendors, ensuring timely communication and resolution.
• Support system testing, inspections, and preventative maintenance activities.
• Analyze security data, intelligence reports, and open‑source information to identify emerging and ongoing risks to CBRE operations.
• Support travel security activities by identifying impacted or high‑risk travelers and assisting with wellbeing checks or emergency coordination.
• Provide administrative support to CBRE’s Operational Resilience and Business Continuity programs, including data maintenance and plan generation.
• Work within standardized procedures to meet service, quality, and response time expectations.
• Communicate clearly and effectively, exchange accurate information, ask questions, and confirm understanding in high‑pressure situations.
• Lead by example and model behaviors aligned with CBRE RISE values — Respect, Integrity, Service, and Excellence.

• Bachelor’s Degree preferred; equivalent combination of experience and education will be considered.
• Experience in security operations, incident response, technical support, or a contact center environment is an advantage.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to work effectively in a high‑pressure, fast‑paced environment.
• Strong written and verbal communication skills.
• Familiarity with, or the ability to quickly learn, physical security systems such as access control and video surveillance.
• Basic understanding of technical troubleshooting and system administration concepts.
• Strong organizational skills and attention to detail.
• Willingness to work on a rotating or night shift, including weekends and holidays as required.