Fai crescere la tua carriera e il tuo potenziale in CBRE

Responsible for the operational management of staff, and the operation, maintenance, and technical services within the data center, including but not limited to:

• Critical Power Infrastructure (UPS, generators, switchgear, PDUs)

• HVAC and Cooling Systems (CRAC/CRAH units, chillers

• Fire Suppression Systemsl

• Physical Security Systems (access control, CCTV)

• Network Cabling Infrastructure

• Environmental Monitoring

• Hardware deployment, installation, decommissioning, and asset management

• Capacity planning and management for power, cooling, and space

• Preventative maintenance and repair services for critical infrastructure

• Lead, develop, manage, and motivate a high-performing operational team to ensure all data center services are delivered to the highest standards

• Support the Contract Manager to ensure services provided by CBRE and client supply chain are delivered to the highest levels and managed against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Maintain a close relationship with client representatives, ensuring partnership and that expectations are met and exceeded.

• Provide weekly/monthly reports for all data center activities completed onsite, including but not limited to people updates, infrastructure performance, incident reports, innovation and best practice, projects, and capacity utilization.

• Ensure that all matters impacting the smooth running of the data center are immediately reported and collaborate with relevant stakeholders to ensure timely resolution of tickets and jobs.

• Ensure a 5-star customer focus within all areas of operational activities, and that effective relationships are maintained with all stakeholders.

• Manage internal and external guides and ensure they are updated in line with agreed frequencies and/or changes.

• Review Standard Operating Procedures (SOPs) and workflows to ensure continuous best practice, quality improvement, and efficiencies are implemented within data center operations

• Manage project documents that promote issue-based problem-solving and business impact to demonstrate clear value and purpose for change.

• Issue all staff communication to data center user groups in a timely manner and ensure updates on all workplace-related activities are being met.

• Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered

• Work closely with subject matter experts to engage and drive innovation, sustainability, and best practice across all services delivered on site, particularly focusing on energy efficiency

• Act as a Fire Warden and provide support should an emergency situation arise.

• Ensure the provision of healthy and safe working conditions which comply with both client and CBRE’s H&S policy, including physical security and cybersecurity protocols

• Embrace CBRE and client values and ways of working by providing an example for all team members.

• Must be operationally hands-on to assist the wider team during peak periods and work flexible hours from time to time.

• Perform other duties as assigned.

• Delivery of services shall be in line with the strategy set by the client and the Data Center Management Main Contact.

• Manage accident reports related to data center operations.

• Comply with local laws and regulations governing data center operations

• Establish standard procedures for potential scenarios or problems, including incident response and disaster recovery plans

Communication Skills:

• Ability to comprehend and interpret instructions, technical documentation, and memos, and ask clarifying questions to ensure understanding.

• Ability to respond to common inquiries or complaints in a prompt, customer-focused manner.

• Ability to effectively present technical information to internal departments and/or large groups of employees and stakeholders.

Person Specification:

• Ability to work in a fast-paced, critical environment

• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence, and passion for challenges.

• Ability to work under pressure and draw on time management skills

• Customer service-focused.

• Strong problem-solving and analytical skills

• Comfortable with and embracing of new technologies and digital tools, including Data Center Infrastructure Management (DCIM) tools

• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Well organized and able to keep detailed records and documentation.

• Ability to embrace and implement technology for automation and efficiency

• Passionate about safety and ability to implement safe working measures and protocols.

• Engineer degree is required (e.g., Electrical, Mechanical, Computer Science, IT, or related field)l

• Proven experience in data center management at least 10 years experience and operations, with a strong understanding of data center infrastructure and network technologies

• Familiarity with industry standards and best practices for data center design, maintenance, and security

• Certifications such as Certified Data Center Professional (CDCP), Data Center Certified Associate (DCCA), or other relevant industry certifications are highly desirable

• Written and fluent spoken English skills are required.

In addition to all above, other duties may be assigned by the line manager.