Customer Service Officer
ID lavoro
267448
Pubblicato 
20-mar-2026
Tipo di lavoro
A tempo pieno
Aree di interesse
Gestione delle Strutture
Luogo/hi
Singapore - Singapore
About the Role:

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.


What You’ll Do:

  • Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation.
  • Handle notification of faults/breakdowns and complaints.
  • Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
  • Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
  • Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
  • Process bookings for meeting rooms, function halls, and parking (seasonal and visitor).
  • Process security clearances, passes (e.g. Term Pass, Entry Pass), and providing escort for contractors and visitors.
  • Record all service requests, complaints and feedback into the CMMS and SAP system.


What You’ll Need:

  • Diploma/Higher NITEC or its equivalent, with up to 2 years of job-related experience.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
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