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The Director of Tech Ops will be a member of the facilities network leadership team and has full accountability & ownership of Fulfillment Center reliability activities. This position is responsible for developing and leading the reliability process in a manner that will have a direct impact on equipment uptime, efficiency, cost management, quality, safety, customer satisfaction, innovation, and ultimate profitability. Key activities for this position include developing, owning, and driving maintenance reliability practices that will focus on building a world class reliability system. This role will also develop and implement training strategies to increase skill sets across our facilities teams.

The Director of Tech Ops will work to enhance our maintenance capabilities to deliver improved equipment reliability, decrease unscheduled repair and maintenance time, and develop strategies to drive lower maintenance costs

Key Areas of Responsibility:

• Develop, implement, and own strategies that will improve current maintenance practices and processes driving better equipment uptime, lower repair costs, and lower material inventory levels/costs
• Leverage network and original equipment manufacturer (OEM) subject matter experts to develop reliability efforts through enhanced communication and best practice sharing
• Develop, own, and deliver comprehensive maintenance and reliability training to maintenance resources in the NAFC network
• Through analytical tools, work with NA Operations Engineering group to identify equipment end of life (EOL) opportunities, required equipment and process upgrades and develop & manage long-term capital investment plans
• Analyze equipment downtime data and develop & manage a warranty process that will drive OEM uptime and lower costs
• Partner with NAFC local Facilities leadership groups to coordinate maintenance activities in support of driving World Class Maintenance
• Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors
• Work with EAM group to leverage the value of our EAM computerized maintenance management system (CMMS) for tracking work orders, planned/predictive maintenance, spare parts inventory/sharing, MRO management, and maintenance history of equipment
• Analyze operational data and equipment performance history to deliver improvements in critical maintenance related metrics / KPI’s
• Develop maintenance benchmarking data / KPI’s in order to drive improvements amongst like sites in the NAFC network and other similar corporate entities

Basic Qualifications:

• Bachelor’s degree in Engineering (any field), Operations, Business Administration, or a related field from an accredited university or 2+ years Client experience providing technical support to field maintenance teams
• 5+ years of experience in the job offered or related occupation of Reliability Engineer, Process Engineer, Manufacturing Engineer, or related discipline
• Hands-on experience in material handling systems (MHS) installation, operation and maintenance, use of CMMS, & preventive and predictive maintenance techniques
• Familiarity of analytical techniques and ROI analysis to build complex business cases
• Experience teaching, mentoring, hiring, and developing both exempt and non-exempt employees.
• Working knowledge of diverse MHS and OEM’s
• Experience working with others to implement new systems and drive initiatives in multiple sites
• Experience using MS Excel, MS Project, and MS Power Point

Preferred Qualifications:

• Strong working knowledge of Lean/Six Sigma methodologies and technical program managements experience
• MBA, advanced degrees, and/or Black Belt certification(s)
• Proven record of expert communication skills & experience in managing multiple projects at once