Customer Service cum Mailroom Officer
Référence du poste
268608
Posté
27-mar-2026
Type de rôle
À plein temps
Centres d'intérêt
Ingénierie/Maintenance, Facility Management
Localisation(s)
Singapore - Singapore
About the Role:

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.


What You’ll Do:

  • Respond to user inquiries via phone, email, or in‑person, offering timely assistance for any FM related issue at site
  • Operate the FM helpdesk, managing service requests, fault reports, and work orders
  • Maintain CMMS records, ensuring data accuracy and timely updates
  • Generate periodic reports on service performance, asset status, and compliance
  • Support onboarding, training schedules, and document control during transition
  • Coordinate with vendors and internal teams for follow-ups and escalations
  • Assist in procurement administration and invoice tracking
  • Receive, screen, sort, and distribute incoming mail, parcels, and courier items accurately and promptly.
  • Process outgoing mail and courier items, ensuring correct labelling, documentation, and handover.
  • Maintain accurate records and tracking logs for incoming and outgoing mail, including delivery acknowledgements where required.
  • Coordinate with approved courier and service providers for daily operations and issue resolution.
  • Operate and maintain mailroom equipment (e.g. scanners, franking machines) in accordance with instructions.
  • Assist with other facilities or administrative support duties as assigned.

What You’ll Need:

  • Minimum GCE ‘O’ Levels
  • At least 2 years of working experience in a call centre environment
  • Knowledge of Microsoft Office suite
  • Good communication and written skills
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