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About the Role:

As a CBRE Lease Administration Sr. Manger, you will manage the team responsible for the delivery of advanced contracted lease administration services.

This job is part of the Lease Administration. They are responsible for portfolio administration, daily operations, and managing relationships with internal and external customers.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage the process of producing timely and accurate client reports and services. Point of contact for all aspects of the client relationship.
• Develop and implement process improvement initiatives.
• Create and communicate best practices and provide training for the team.
• Establish a forum for ongoing review and refinement of methods of doing business.
• Oversee both audit and implementation SWAT teams. Prepare detailed correspondence for clients regarding audit findings and make recommendations.
• Review complex leased and owned portfolios to identify risk, audit, accuracy, and value.
• Communicate directly with key stakeholders on the status of accounts.
• Review the quality of work produced by lease administration team members.
• Participate in the preparation and delivery of RFPs to existing and potential clients.
• Meet with large and high-profile clients to review services provided, propose additional services, and obtain updates.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.