Kasvata uraasi ja potentiaaliasi CBRE:llä

Job Purpose:

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim is to deliver an exceptional service to our clients.

The Gateway Contract Support role provides efficient and professional support to the Gateway operation and ensures provision of a high-quality business environment.

The role can be a first and frequent point of contact for CBRE employees and 3^rd party contractors and customers. As such, this role is 100% office based at The Gateway, Leeds.

Role Summary

·       Accountable for maintaining a professional image representing The Gateway in all contact with CBRE employees, clients, and 3^rd. parties including demonstration of RISE values.

·       Greeting visitors and maintenance of visitor process.

·       Maintain fulfilment and records of Gateway maintenance schedule including sub-contractor liaison.

·       POC for office equipment and control of unassigned KIT i.e headsets/Leads etc.

·       1^st Point of Contact and initial ownership of Gateway related issues and escalations.

·       Maintenance of FOB security including access profiles, creation, lost fob, and leaver deletion.

·       Effective fulfilment of Invoice Pool including resolution of issues and queries and proactive management of gateway utility payments

·       Management of meeting room suite including provision of profession working environments

·       Maintenance and provision of professional office space i.e First POC for any reactive faults, empty bins/dishwasher, Kitchen Maintenance - Fruit, Milk, Fruit, Dishwasher emptied.

·       Maintenance of QHSE documentation including liaising with Divisional QHSE Director.

·       Maintain car park rota.

·       Support Office Induction of New Starters.

·       Support for events hosted in the Gateway.

·       Collect and distribute post and handle deliveries to Gateway.

·       Owning relationships of sub-contractor contracts and escalations.

·       Purchase Order raising for Gateway related items.

·       Stationary - Monitoring & Ordering.

·       Maintenance of Tuck Shop.

·       POC and liaison for the Gateway FM Team i.e fire alarm tests.

·       Effective Support for the Central Gateway Team.

·       Undertake general administration duties as required.

·       Support with Smart Sheet Maintenance

·       Support and fulfil other Gateway duties and prescribed by line manager

Person Specification/ Requirements

Essential

Desirable

Education

·       GCSE passes in English and Maths

·       Further or Higher educational qualifications

Skills

·       Great people/Interpersonal skills

·       Great communication skills

·       Customer focused and responsive attitude, able to display exceptional professional conduct to both internal and external customers.

·       Advanced computer skills in Microsoft Excel and Word

·       Analytical and decision-making skills

·       Excellent communication (verbal & written) skills at all levels.

·       Able to manage multiple appointments and activities at the same time.

·       Effective diary management

·       Good judgment in protecting the Gateway and its occupants from risk.

Knowledge

·       Good understanding QHSE

Experience

• Building strong relationships and influencing decisions

Aptitude

·       Must demonstrate a strong sense of customer focus.

·       Excellent verbal and written communication skills

·       Self-motivated and systematic

·       Results/task orientated.

·       Attention to detail and accuracy.

·       Excellent time management and organisational skills

·       Ability to work as part of team and individually

Circumstances

·       Ability to train both face-to-face and remotely

Core Competencies

·       Committed to service excellence.

·       Honest and Reliable

·       Confidential and discrete approach

·       Calm manner and able to work under pressure dealing with conflicting priorities.

·       Smart appearance

·       Strong work ethic

·       Flexible