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JOB SUMMARY

The Governance Team Support role is critical for driving operational excellence and strategic growth within the Digital and Technology GWS Enterprise Technology Solutions Team. This position focuses on building and maintaining foundational governance documentation, product repositories, and training programs, ensuring every sector has immediate access to up-to-date resources and standardized processes from opportunity kick off to solution submission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Solution liaison with the Sector Technology leader
• Maintaining and effectively communicating CBRE’s perspective, position, and strategy for technology
• Technology liaison with SME/Workstreams
• Maintain and update product repositories and documentation, ensuring all materials are current, accurate, and aligned with organizational standards .
• Curate and deliver training sessions on products and processes, including quarterly product trainings and onboarding programs for new employees .
• Track reporting, manage escalation processes, and support broader organizational needs by providing real-time visibility into bottlenecks and adoption rates .
• Ensure compliance with governance protocols and standardized workflows, supporting sector leaders and technology solutions leads as needed .
• Maintain a living repository of lessons learned, process updates, and best practices to reduce onboarding time and minimize disruption from turnover .
• Temporarily assist sectors experiencing increased demand, flexibly allocating support to maintain consistency and quality in RFP responses .
• Drive adoption of CBRE’s technology stack, optimize internal processes, and support business-wide strategic goals as digital and AI products evolve .
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.  Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Leads by example and models behaviors that are consistent with the company's values. Including but not limited to:
• Removing blockers and solving problems – “problem solver”
• Clarity and simplification of messaging – “speak the language of business outcomes” and “telling the story”
• Ongoing technology understanding
• Proactive approach to opportunity and risk – “looking around corners”
• Energy and excitement for the solution – “bring the passion”
• Understand our business – “PhD in CBRE”
  
  
• QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university and a minimum of 3 years of related experience and/or training.

Previous Technology Project Management, Business Analytics and/or Commercial Real Estate industry and/or related experience preferred.

Advanced skills in financial modeling, planning, database management/business intelligence.

CERTIFICATES and/or LICENSES

None required, PMP (Project Management Professional) designation preferred.

COMMUNICATIONS SKILLS

Ability to comprehend, analyze, and interpret complex business documents.  Possess excellent writing skills for reports, manuals, speeches, articles, and communications using distinctive styles and various delivery methods. Strong organization and analytical skills. Ability to respond effectively to complex inquiries or complaints from clients, co-workers, supervisor, and/or management in a timely manner.  Ability to make effective presentations on complex topics to an internal department, large group of employees, clients, and/or management.  Ability to motivate and negotiate effectively with client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook; Advanced understanding of the following technologies:  Enterprise Reporting Tool; SSRS Network and server architecture; Microsolf.NET Framework; SQL, C#.NET, ASP.NET, C+, VB.NET, Java, Technology security standards.

Knowledge of SSRS, Network and Server Architecture, Microsoft .NET Framework, Project planning and coordination experience preferred.

Strong organizational and documentation skill, experience in training delivery and knowledge management, ability to manage multiple priorities and support cross-functional teams, and familiarity with technology adoption and process optimization.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.