CRM
Työnpaikan tunnusnumero
215241
Lähetetty
04-Apr-2025
Roolin tyyppi
Kokoaikainen
Kiinnostuksen kohteet
Tilojen hallinta, Omaisuudenhallinta
Sijainti/sijainnit
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India

Role - CRM (Customer Relations Manager)


Responsibilities

  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the resolution or progress of customer complaints.
  • Runs, reviews, and distributes various reports as necessary.
  • Provides informal assistance such as technical guidance and/or training to co-workers.

  • Desired Candidate Profile
  • Good communication skills
  • Should have experience in Residential
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