Workplace Experience Supervisor - New York City, NY
ID de la solicitud
258762
Publicado
30-Jan-2026
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
East New York - New York - United States of America, Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America
About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
  • Maintain records of costs incurred by workplace team activities. Review invoices as needed.
  • Respond to customer requests and complaints about the experience services department.
  • Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
  • Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
  • Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
  • Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
  • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
  • May establish new techniques to ensure the team is able to meet its objectives.
  • Has a direct impact on the team objectives as well as the objectives of related teams.
  • Ensure personal and team outcomes have a positive impact on customer objectives.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred. 

Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. 

Prior experience with customer service highly preferred.

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor.  Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs. 

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.
Host
Host es una línea de servicios de CBRE, la organización de bienes raíces comerciales más grande del mundo. Nuestra misión es aumentar el bienestar individual, la productividad personal y la efectividad organizacional a través de servicios basados en la tecnología y dirigidos por personas. En pocas palabras: nuestro objetivo es ayudar a las personas a trabajar de manera más inteligente y a deleitarse al hacerlo.

Nuestra oferta de experiencia conecta a los empleados con sus entornos, a través de la tecnología, los servicios y las comunidades que más importan. El conjunto de productos escalables de Host incluye servicios de calidad de conserjería proporcionados por talentosos “anfitriones” de CBRE; capacitación y certificación de servicio al cliente de clase mundial; y una poderosa plataforma tecnológica de nivel empresarial.

La plataforma, que puede adaptarse a los requisitos específicos del cliente, cuenta con una sólida experiencia móvil que permite a los usuarios navegar por el lugar de trabajo, programar reuniones con colegas, reservar espacios de trabajo, usar servicios de alimentos y bebidas, y acceder a servicios de construcción y conserjería.

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