Customer Service Assoc.-San Francisco
ID de la solicitud
267413
Publicado
23-Mar-2026
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
San Francisco - California - United States of America
Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. 
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:
As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
This is an ON SITE role in San Francisco
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do:
Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
Dispatch service request work orders for completion by vendors.
Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
Contact the customer for information and communicate the steps in the work order process.
Run, review, and distribute various customer service reports, as necessary.
Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
Impact own team and other teams whose work activities are closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need:
High School Diploma or GED with 3-4 years of job-related experience.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with an advanced inquisitive mindset.
Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Why CBRE

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. 
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values

CBRE GWS
CBRE Global Workplace Solutions (GWS) trabaja con los clientes para hacer que los bienes raíces sean un aporte de contribución significativo para la productividad y el rendimiento de la organización. Nuestro modelo de gestión de cuentas es la base de nuestro enfoque centrado en el cliente para ofrecer soluciones integradas de bienes raíces. A cada cliente se le confía un líder dedicado y cuenta con el respaldo de recursos regionales y globales, aprovechando la plataforma más robusta de la industria. CBRE GWS ofrece resultados consistentes y notablemente superiores para nuestros clientes en cada etapa del ciclo de vida, y en todas las industrias y geografías.

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