Concierge - San Francisco
ID de la Vacante
262019
Publicado
18-Feb-2026
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
San Francisco - California - United States of America
About the Role:

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:
  • Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
  • Record and log service requests and track the statuses. Provide administrative aid to management as needed.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
  • Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
  • Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
  • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
  • Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
  • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
  • May establish new techniques to ensure the team is able to meet its objectives.
  • Has a direct impact on the team objectives as well as the objectives of related teams.
  • Ensure personal and team outcomes have a positive impact on customer objectives.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

  • High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
  • in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
  • Requires the ability to explain complex concepts or sensitive information.
  • Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE?

We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.


Host
Host es una línea de servicios de CBRE, la organización de bienes raíces comerciales más grande del mundo. Nuestra misión es aumentar el bienestar individual, la productividad personal y la efectividad organizacional a través de servicios basados en la tecnología y dirigidos por personas. En pocas palabras: nuestro objetivo es ayudar a las personas a trabajar de manera más inteligente y a deleitarse al hacerlo. 

Nuestra oferta de experiencia conecta a los empleados con sus entornos, a través de la tecnología, los servicios y las comunidades que más importan. El conjunto de productos escalables de Host incluye servicios de calidad de conserjería proporcionados por talentosos “anfitriones” de CBRE; capacitación y certificación de servicio al cliente de clase mundial; y una poderosa plataforma tecnológica de nivel empresarial. 

La plataforma, que puede adaptarse a los requisitos específicos del cliente, cuenta con una sólida experiencia móvil que permite a los usuarios navegar por el lugar de trabajo, programar reuniones con colegas, reservar espacios de trabajo, usar servicios de alimentos y bebidas, y acceder a servicios de construcción y conserjería.

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