Helpdesk Operator - Subic
Job ID
265624
Posted
12-Mar-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Facilities Management
Location(s)
Subic - Zambales - Philippines
Job Overview:

The Facility Helpdesk Operator is the primary point of contact for all facility-related requests and issues. This role is responsible for receiving, logging, prioritizing, and dispatching requests from employees and vendors, ensuring a smooth and efficient workflow for facility maintenance and repairs. The ideal candidate is organized, detail-oriented, possesses excellent communication skills, and is comfortable working in a fast-paced environment.

Job Scope
  • Answer incoming calls, emails, and online requests from employees and vendors regarding facility issues, maintenance, and repairs.
  • Accurately log all requests into the helpdesk software, including detailed descriptions, location, urgency, and relevant information.
  • Prioritize requests based on urgency and impact on operations.
  • Dispatch requests to appropriate internal teams (e.g., maintenance, security, cleaning) or external vendors.
  • Monitor the progress of requests and provide updates to requesters.
  • Follow up on completed requests to ensure satisfaction and resolution.
  • Escalate complex or unresolved issues to the Facilities Manager/Supervisor.
  • Maintain accurate records of all requests, maintenance activities, and vendor interactions.
  • Assist with ordering and managing facility supplies.

What You'll Need:
  • Graduate of any 4-year course
  • At least 1 yr of relevant experience in Helpdesk is preferred
  • Proficient in using MS Office Application; Experience with any ticketing tool is a plus
  • Amenable for 6 days schedule
Go back