Helpdesk Associate
Job ID
214731
Posted
05-Apr-2025
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management, Property Management
Location(s)
Kolkata - West Bengal - India
  • Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
  • Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
  • Coordinate with PM team for assigning complaints & follow-up till its closure.
  • Updating end-user on closure & get feed backs.
  • Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
  • Other duties as assigned by PM
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