Facilities Workplace Experience Manager (Onsite)
Job ID
265705
Posted
19-Mar-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Charlotte - North Carolina - United States of America
About the Role:

The Onsite Facilities & Workplace Manager is responsible for ensuring the seamless daily operation of the workplace by combining strong facilities management expertise with exceptional office leadership and employee experience skills. This role oversees building operations, vendor management, safety, and maintenance while also serving as the primary point of contact for employees, guests, and leadership for all office-related needs.

This individual is highly visible, service-oriented, and proactive, creating a safe, efficient, and welcoming environment where employees can do their best work.


What You’ll Do:

Facilities Management

  • Onsite Five Days a Week
  • Oversee daily building operations including HVAC, electrical, plumbing, life safety systems, and general maintenance
  • Manage relationships with property management, landlords, and third-party vendors
  • Coordinate preventative and reactive maintenance programs
  • Lead safety initiatives including fire drills, emergency preparedness, and compliance with local regulations
  • Manage space planning, moves/adds/changes, and workplace setup
  • Monitor facility budgets, service contracts, and purchase orders
  • Ensure workplace sustainability and efficiency initiatives are followed

Office & Workplace Experience

  • Serve as the primary onsite point of contact for employees and visitors
  • Create a welcoming, organized, and high-functioning office environment
  • Oversee reception, conference rooms, kitchens, common areas, and overall office presentation
  • Coordinate office events, employee engagement activities, and meetings
  • Manage office supplies, pantry, and service vendors
  • Support new hire onboarding from a workspace and logistics perspective

Soft Skills & Leadership

  • Act as a trusted partner to employees and leadership
  • Anticipate needs before they become problems
  • Communicate clearly and professionally across all levels of the organization
  • Provide white-glove service with a hospitality mindset
  • Manage difficult situations calmly and diplomatically
  • Foster a culture of safety, respect, and accountability within the workplace


What You’ll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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