About the Role:

As a CBRE Data Center Manager, you will manage the team responsible for providing preventative maintenance and repair services to a data center in Kenilworth. 

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You’ll Do:

·         Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

·         Ensure uptime and reliability of critical infrastructure (UPS, Chillers, HVAC, generators, etc.).

·         Oversee incident response, root cause analysis, and continuous improvement.

·         Manage vendor relationships and service contracts.

·         Monitor capacity planning and support infrastructure scaling.

·         Ensure compliance with safety, environmental, and security standards.

·         Develop and manage operational budgets and reporting.

·         Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

·         Manage the relationship with the client while working with other stakeholders to meet all MSA requirements.

·         Responsible for ensuring the completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.

·         Resolve unforeseen circumstances that occur and inform the client or Sr. management when needed.

·         Verify facility infrastructure equipment installations are within the agreed SLA timeframe.

·         Oversee Information Technology equipment power installations, relocation and decommission requests.

·         Check daily routine cleanup of the data halls and review findings.

·         Confirm all deployments are installed to applicable internal, manufacturer, and industry standards.

·         Ensure that all records are updated following any changes made. Ensure that documentation is also kept up to date for all applicable processes.

·         Prepare Method Statements and Risk Assessments and presents to Sr. management.

·         Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

·         Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

·         Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

·         Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

·         Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

·         Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

·         Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department

·         In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

·         Extensive organizational skills with a strong inquisitive mindset.