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ESSENTIAL DUTIES AND RESPONSIBILITIES

• The essential duties and responsibilities include the following. Other duties and responsibilities may be assigned to meet business needs.
• Apply strong working knowledge of AutoCAD v2010 to v2018.
• Utilize LISP Routines, Scripts and Menu Programming provided by the company.
• Perform quality control, guided by procedures to guarantee accuracy in all projects integrated on databases.
• Develop continuous improved processes by regularly revising them properly; even for Quality Control tasks and CAD standardizations as such. This provides assurance that we are meeting clients’ requirements.
• Review client CAD standards, by understanding client expectations and being capable of aligning instructions within the team.
• Use AutoCAD and property management software to update CAFM or Record Management information.
• Respond to email correspondence using correct grammar, spelling and appropriate tone.
• Provide Tier 1 help desk support for users of property management software.
• Assist in updating and incorporating project related information into the Building Master Archive (BMA).
• Update key milestones scheduling, forecasting and completion of CAD/CAFM updates/incorporations.
• Comply with and extend Quality Assurance procedures for CAD/CAFM work. This includes audit records or a change control log to track CAD/CAFM work history.
• Contribute to CAD/CAFM Standard Operating Procedures manual.
• Deep review on QC results, understand the issues and work with admins on fixing them.
• Coordinate with team members and external contractors, job assignments, due dates, and other important assets needed for the correct workflow functionality.
• Implement when needed, procedure revisions for creating job assignment solutions or prevent inconveniences in the future.
• Collect feedback from Workforce related to improvements in processes and incorporating them into the procedures when applicable.
• Answer questions from the Workforce about processes and QA items.
• Provide the Workforce with immediate performance feedback and training to improve results.
• Meet one-on-one with team members regularly, provide individualized feedback and create a culture of continuous work improvement.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• Formal supervisory responsibilities are required in this position. Offers technical guidance, training and mentorship to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Knowledge or experience in Construction, Architecture, or Facilities Management preferred.
• Knowledge or experience in procedural implementation and creating work flows with knowledge in efficiency reviews, reporting, and analysis preferred.

Certificates and/or Licenses

• Professional Registration in Architecture or Interior Design is preferred but not mandatory.
• Certification in Corporate Real Estate, LEED, or Facilities Management is preferred but not mandatory.

Communication Skills

• Excellent written and verbal communication skills in English is required.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Ability to explain difficult or sensitive information.

Technological Skills

• AutoCAD drawing and IWMS/CAFM software experience particularly with Tririga is preferred.
• Familiarity with Revit, experience in creating and utilizing LISP routines, scripts and menu programming in AutoCAD is preferred.
• Excellent knowledge and ability to operate a computer using e-mail, spreadsheets, and Microsoft Office software. Examples include Word, Excel, Outlook, etc.

Reasoning Ability

• Understanding existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• Strong organizational skills with an inquisitive mindset.

Personal Characteristics

• Must be self-motivated, detail-oriented and extremely organized with a proven ability to establish priorities and execute to achieve results. Must be able to work both independently and well within a team environment across multiple time zones. Displays integrity with a proactive approach to solving problems.
• Lead by example and model behaviors that are consistent with the CBRE RISE values. Work to build consensus and others to reach an agreement.

Company Perks and Benefits:

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents
• Life Insurance
• Annual Performance Bonus
• Annual Merit Increase

Why CBRE Business Services Organization (BSO):

• When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
• At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
• CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.