Expression of Interest - Head of Operations (GWS)
Job-ID
256918
Publiceret
20-jan-2026
Stillingstype
Fuldtid
Interesseområder
Facilitetsstyring
Geografisk position(er)
Ho Chi Minh City - Ho Chi Minh - Viet Nam

Lead the daily delivery of the assigned portfolio, driving sustainable growth, statutory compliance, and governance. This includes full operational responsibility for staff development, customer base expansion, and portfolio performance.

  • Represent the organization with professionalism and credibility.
  • Develop high-level relationships by deeply understanding client needs.
  • Maintain excellent service levels and ensure high responsiveness to customer demands.
  • Ensure the team is skilled, motivated, and compliant with all mandatory training and inductions.
  • Maintain high visibility and accessibility as a leader.
  • Manage the annual appraisal process, staff development plans, and talent retention strategies.
  • Partner with the Talent Management team to build a robust succession plan and a culture of recognition.
  • Take full P&L responsibility, ensuring targets for revenue, profit, and cost reduction are met or exceeded.
  • Implement business policies effectively across a diverse portfolio of accounts.
  • Manage supplier relationships fairly, ensuring preferred supplier usage and robust contract performance.
  • Optimize staffing structures to balance cost reduction with service excellence and workload fluctuations.
  • Drive continuous improvement and a culture of innovation and exceptional quality.
  • Lead by example in all communications and professional standards.
  • Act on safety trends and reports to protect personnel and ensure compliance with QSHE objectives and auditing.
  • Execute corrective actions based on financial variances to meet revenue, operating profit, and working capital targets without compromising service standards.

  • Master’s or Bachelor’s degree with at least 10 years in Facilities Management and building services.
  • In-depth knowledge of financial principles, P&L oversight, and complex business data analysis.
  • Exceptional negotiation and presentation skills; Bilingual in English and Vietnamese.
  • Ability to manage crisis situations, lead in a matrix environment, and gain the trust of top-level decision-makers.
  • Willing to work schedules based on business needs.