Customer Service Representative – Second Shift (On‑Site)
Job-ID
266030
Publiceret
20-mar-2026
Afregningslinje
GWS Segment
Stillingstype
Deltid
Interesseområder
Kundeservice, Engineering/Vedligeholdelse
Geografisk position(er)
Dallas - Texas - United States of America
Job Information
Location: Dallas, TX – On‑Site (Call Center)
Shift: Second Shift

About the Role
As a CBRE Customer Service Representative, you will support our facility operations by responding to inquiries, resolving issues, and ensuring a positive service experience for our clients and internal partners. This role plays a key part in maintaining service excellence within our call center environment.

This job is part of the Customer Support & Operations team, which is responsible for managing service requests, tracking work order progress, and ensuring vendors and internal teams receive accurate and timely information to complete facility‑related tasks.
This role is an on‑site, second‑shift position in our Dallas Call Center. Candidates must be able to work on‑site during non‑traditional hours to meet business needs.

What You’ll Do
  • Answer incoming service requests via phone, chat, email, and online submissions from all business units regarding facility‑related issues.
  • Generate and dispatch work orders to vendors and internal teams; provide updates as required.
  • Schedule conference rooms and coordinate audio/visual equipment needs.
  • Respond to customer inquiries and concerns, providing follow‑up to ensure satisfaction.
  • Update the Computerized Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate service information.
  • Contact customers when additional information is needed and communicate process updates throughout the work‑order lifecycle.
  • Run, review, and distribute customer service reports as necessary.
  • Assist in training new hires and temporary employees on CMMS, customer service tools, and call center procedures.
  • Provide informal technical guidance to coworkers as needed.
  • Perform other duties as assigned.


What You’ll Need

  • High school diploma or GED required.
  • Minimum two years of related experience; call center experience preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos; able to write routine reports and communications.
  • Strong customer service and problem‑solving abilities with the capacity to respond professionally to inquiries and complaints.
  • Basic financial reasoning, including calculating simple figures such as percentages.
  • Intermediate proficiency with Microsoft Office Suite; ability to type 45–50 WPM.
  • Ability to understand and follow general instructions and apply basic analytical skills.


Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
CBRE GWS
CBRE Global Workplace Solutions (GWS) samarbejder med kunder om at skabe synergi mellem fast ejendom samt levering af ydelser, der øger organisationsproduktiviteten i dagligdagen. Vores account management-model er kernen i vores kundecentrerede tilgang til levering af integrerede ejendomsløsninger. Hver kunde får tildelt en dedikeret leder og understøttes af regionale og globale ressourcer, der udnytter branchens mest robuste platform. CBRE GWS leverer konsekvente, målbart overlegne resultater for vores kunder i alle faser af livscyklussen og på tværs af brancher og geografiske områder.

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