Развивайте кариерата си и потенциала си в CBRE

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts. 

About the Role

As a CBRE BSO Transaction Support & Operations Lead, you will oversee the end-to-end global Transaction Support process while leading and developing a high-performing Transaction Support team. You will act as the Subject Matter Expert for Lease Administration, drive process optimization, ensure data integrity, and serve as a strategic partner to Real Estate Operations and client stakeholders.

This job is part of the Transaction Management Support Team, which provides operational excellence, governance, and data-driven support across the full real estate transaction lifecycle. The team partners closely with CBRE Transaction Managers & Client stakeholders to ensure seamless execution and high service quality globally.
This is a hybrid and flexible position, combining collaboration across global teams with autonomy in organizing your work.

What You’ll Do

• Lead and manage the global Transaction Support (TS) function, owning the end-to-end transaction support process and driving continuous improvements.
• Manage and develop a team of 2 FTEs, including workload allocation, performance management, coaching, and delivery of internal trainings.
• Act as the Global Subject Matter Expert for Lease Administration, including lease administration tools and coordination with third-party providers.
• Serve as the primary communication bridge between internal and external stakeholders, including Transaction Managers, Real Estate Managers, Lease Accounting, Legal, Analytics, and EHS teams.
•  Manage client relationships, ensure client satisfaction, and act as the main escalation point for transaction support-related matters.
• Monitor service excellence by tracking KPIs and SLAs, performing transaction quality checks, and addressing performance gaps.
• Govern data quality by designing validation methods and ensuring accurate data collection to support dashboards and reporting.
• Deliver internal and client-facing reporting, including KPI, CDR, and exception reporting, and proactively identify data or system discrepancies.
• Lead and support client reformation initiatives, process restructuring, and implementation of new technology solutions in collaboration with Real Estate Operations.

What You’ll Need

• 2-3 years of relevant experience in project-related tasks, including engaging with stakeholders and facilitating communication.
• Excellent interpersonal and client-facing communication skills, with the ability to present information clearly and persuasively.
• Analytical mindset and ability to work with documentation, with experience in lease administration (preferred). 
• Fluent English (written and verbal) and previous experience in commercial real estate.
• Strong IT literacy, particularly in MS Office applications (Excel, PowerPoint, Word) and SharePoint. Exceptional attention to detail combined with strong analytical, reporting, and problem-solving skills.
• A proactive and autonomous mindset, with the ability to take initiative and operate effectively with minimal supervision.
• Excellent communication and interpersonal skills to collaborate across global and cross-functional teams.
• Strong organizational and prioritization skills, with the ability to manage multiple deadlines in a dynamic environment.
• Confidence and assertiveness when required, combined with ambition and a high level of self-motivation.

Company benefits and perks: 

·        Stable employment conditions 

Work based on employment contract in the international company with stable position on the labour market 

·        Career advancement program 

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory. 

·        Workplace Culture 

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. 

·        Wellbeing actions 

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups) 

·        Making a Change in the Word surrounding you 

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach) 

·        Attractive package of benefits 

Private medical healthcare, life insurance, multisport card and MORE 

·        International Environment 

Experience growing in multilingual community where diversity is cherished 

Why CBRE 

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure 

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)" 

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job