Operations & Performance Manager
Идентификационен номер на работа
265321
Публикувано
10-март-2026
Сервизна линия
GWS Segment
Вид работа
Full-time
области на интерес
Обслужване на клиенти, Управление на съоръженията, Управление на транзакциите
Местоположение/я
Taipei - Taipei - Taiwan (Province of China)
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.

Job Summary
The Operations & Performance Manager is a dynamic role that spans the full lifecycle of facilities management and multi-discipline Enterprise Accounts. The role will be instrumental in client growth, from relationship cultivation, supporting to identify opportunities to expand accounts, developing client bid solutions, completing due diligence, working with the transition team to mobilize & demobilize FM operations and, where relevant, renewal activities in Taiwan. This role will provide guidance on operational excellence including talent management and oversight on compliance and risk of operating within that country environment.

Operations & Performance Manager will work closely with the in-country functions, the regional and global Sales & Client Solutions Group, Sectors and Transition to support a wide range of activities on Enterprise Accounts operating in Taiwan.

Growth - Key Responsibilities:
• Develop commercially competitive and operationally sustainable client solutions for new business, renewals, and client expansions. Have a clear focus on desired outcome and strike the balance between a competitive bid and one that is operationally viable including the identification of glidepath opportunities.
• Work collaboratively with the regional client solutions team to achieve bid deadlines, cohesive and consistent regional solutions, and continuously improve tender processes.
• Bring operational experience to bids & renewals, be clear on the intent, validate Sales & Solution Team’s work whilst challenging organizational design and third-party proposals
• Coordinate inputs from internal business leaders to develop price certain tender responses and build a database of reliable pricing benchmarks & gearing ratios for use in bids and for assessment of existing client spend rates.
• Collaborate closely with country EaaS team to encourage both new and existing account’s adoption of our internal self-perform capabilities
• As part of the transition in process, be responsible for the due diligence deep dive to identify and mitigate gaps between Bid’s Solution and Actual (based on completed Due Diligence) show how gaps can be bridged including cost and risk, lead on any operation solution changes
• Collaborate with the Regional transition team to effectively mobilize and demobilize accounts that achieve positive results for clients and CBRE alike.
• Lead the in-country client facing transition team throughout transition processes and manage the internal and client facing reporting requirements in line with regional processes and procedures.
• Be the umbrella and coordinate inputs from local and regional SME’s to achieve budget and timeframe imperatives for all client transitions; including but not limited to QHSE, People, Procurement, FM Operations, Technical Services, Talent Acquisition, Finance, D&T, and CBRE relationship manager/s
• Maintain alignment with Commercial, Sales & Operation team during Transition
• Lead final handover from Operations & Performance to Account team, highlighting opportunities for growth / risks – all lines of business
• Support Transition and Account Teams on operational stabilization activities within T+30 and T+60 and finalize due diligence outcomes where True-up periods are less than 6 months

Business Development & Marketing
• Build and develop high-level customer relationships (as indicated and agreed with Sectors) with both existing and potential customers through fully understanding their needs and therefore opportunities.
• Represent CBRE in a professional and credible manner to customers, external forums and community initiatives.

Operational Excellence - Key Responsibilities
• To own cost benchmarking across the region to enable price certain tender responses and build a database of reliable pricing benchmarks for use in bids and for assessment of existing client spend rate.
• To drive service transformation and simplification in Taiwan by continuing to innovate the country platform, the partnerships with external bodies to create a platform that can be effectively and efficiently accessed by the Account business
• Work closely with procurement team to ensure maximum use of preferred suppliers where competitive including robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value.
• To work with selected accounts to identify – and importantly, drive the implementation of operational change, to support in the pursuit of operational excellence and wider operations strategy.
• To ensure that account team members are directed to the correct account regional or global resources to support with BAU troubleshooting or transformation plans (clarification – it is not the role of the operations team to “fix” account issues unless a specific program of work is agreed / or an operational emergency)

Engagement & Talent - Key Responsibilities
• Provide recommendations and feedback to the Account and Sector teams to drive an aligned view of our talent (Talent Sync) to ensure in market talent is utilized and under performance is responded to.
• To curate and implement an engaging Community Calendar to build networks and strength regardless of CBRE LOBs whilst purposefully fulfilling our own CBRE ESG commitments
• Build a robust succession plan for the platform business unit by engaging Talent Management team and supporting talent retention strategies.
• Build and encourage a culture of reward and recognition within the country.
• To ensure that equity and equality are followed within the country ensuring that short term account decisions on pay scales and resource seniority are constructively challenged to ensure long terms sustainable success of the CBRE business and the CBRE talent.

Risk Management - Key Responsibilities
• Communicate and implement business risk / compliance policies and processes within the contract for various portfolio of accounts effectively.
• Communicate non-compliance and risks within accounts operating in Taiwan to the relevant Regional/ Global Account Directors and Sector COOs.
• Set an example of exceptional standard in all risk / compliance activities, language and communication.
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement.
• Ensure mandatory processes are in place and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation.

Experience:
• Ability to thrive in an agile environment, with capacity to drive transformational change.
• Proven track record in developing operating team structures that are commercially competitive and sustainable in delivery of contract specifications.
• Proven track record of operating in a management role, with experience in a Project Management or multi disciplined environment.
• Dealing with a range of internal and external stakeholders to develop a high performing team environment regardless of reporting lines – ability to work in a Matrix reporting environment.
• Minimum 8 years’ experience in an operations capacity. Experience in facilities, hospitality or corporate real estate is a plus.
• Management of competing service and commercial outcomes in a client facing environment
• Proven ability to understand commercial, performance and financial metrics.

Attributes, Qualities and Skills:
• Ownership (in some situations without direct control)
• Comfortable with ambiguity and change
• Ability to drive outcomes with non-direct teams
• Excellent presentation skills - written, verbal and personal presentation
• Highly developed interpersonal and communication skills
• Influencing skills
• An excellent relationship builder
• Ability to inspire confidence
• Highly motivated and self-aware
• Ability to understand complex relationships
• Understand due diligence approaches for different IFM commercial models
• Problem solver with ability to flex
• Honesty, Transparency and integrity always.
• Extreme levels of collaboration and comfortable with operating in a matrix environment

CBRE GWS
CBRE Global Workplace Solutions (GWS) работи с клиенти, за да направи недвижимото имущество значим принос за организационната продуктивност и производителност. Нашият модел за управление на клиенти е в основата на нашия ориентиран към клиента подход за предоставяне на интегрирани решения за недвижими имоти.


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