Director, Strategic Operations
Идентификационен номер на работа
262963
Публикувано
20-март-2026
Сервизна линия
Advisory Segment
Вид работа
Full-time
области на интерес
Правни, Управление на проекти
Местоположение/я
Chicago - Illinois - United States of America, Minneapolis - Minnesota - United States of America, Remote - US - Remote - US - United States of America

About The Role:

The Director, Strategic Operations will serve as a strategic partner and operational leader to the Americas Advisory and Property Management legal teams. This role is responsible for driving execution of strategic priorities, managing complex cross-functional initiatives, enabling operational excellence, and leading change management efforts that support a high-performing transactional legal practice. The ideal candidate has strong business acumen, exceptional organizational skills, proven experience managing enterprise-level projects, the ability to influence across functions and levels, and experience enhancing team culture and engagement, especially in a labor-dispersed environment.


What You'll Do:


Strategic Planning & Execution

  • Partner with the Legal Operations leaders and the Deputy General Counsel, Americas Advisory to define, operationalize, and monitor the team’s strategic roadmap and transformation initiatives, including annual planning, priority setting, and key results tracking.
  • Translate strategic goals into actionable project plans with clear milestones, workstreams, and performance metrics.
  • Identify risks, dependencies, and opportunities for efficiency and proactively recommend solutions.
  • Assist the broader legal team by supporting strategic planning and execution of key initiatives.

Project & Program Management
  • Collaborate with internal stakeholders on complex, multi-stakeholder projects across the team’s geographies and scopes of responsibility (e.g., process redesign, contract lifecycle improvements, technology implementations (with the legal operations team), M&A integration readiness, and functional transformation initiatives).
  • Establish structured project management frameworks, governance models, timelines, documentation, and reporting mechanisms.
  • Drive accountability across workstreams, ensuring deliverables meet quality standards and deadlines.
  • Oversee collection and external reporting of team metrics (e.g., Corporate Pro Bono Challenge, etc.)

Change Management Leadership
  • Serve as the primary change management lead for initiatives impacting the team, including organizational changes, technology rollouts, process modernization/harmonization, and cross-functional transformation programs.
  • Develop and execute change management strategies, stakeholder engagement plans, communications, and training.
  • Assess readiness, identify resistance points, and implement practices that ensure strong adoption and sustained behavioral change.

Operational Excellence & Team Enablement
  • Optimize internal legal team workflows, knowledge management processes, and collaboration structures.
  • Develop consistent transactional-practice-focused onboarding processes and resources for new attorneys and staff.
  • Develop and oversee knowledge management initiatives, including online content (e.g., States-at-a-Glance resources, etc.), iManage folders, and internal communication platforms.
  • Design and manage scalable systems for reporting, dashboarding, resource allocation, and performance tracking.
  • Facilitate team meetings, leadership off-sites, and quarterly business reviews; prepare agendas, briefing materials, and follow-up actions.

Communications & Executive Support
  • Draft high-quality executive-level communications, presentations, and reports for internal and external stakeholders.
  • Provide strategic counsel and thought partnership to the Deputy General Counsel.
  • Synthesize complex issues into clear recommendations and decision-ready materials.


What You'll Need:

To perform this job successfully, an individual will need to perform each crucial responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Bachelor’s degree; advanced degree or PMP/Change Management certification (e.g., Prosci) strongly preferred.
  • 7-10+ years of experience in project management, legal operations, or similar strategic/operational functions.
  • Demonstrated experience driving change management in a corporate or legal environment.
  • Proven ability to manage complex projects with multiple stakeholders and competing priorities.
  • Exceptional communication, facilitation, and relationship-building skills.
  • Ability to work with discretion, handle sensitive information, and operate with executive presence.
  • Strong analytical skills, with capability to translate data into insights and action.

Preferred:
  • Experience supporting transactional legal teams.
  • Familiarity with legal technology tools (CLM applications, matter management systems, document automation, workflow tools).
  • Experience operating within a large corporate legal department or matrixed organization.


Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Director, Strategic Operations position is $130,000 annually and the maximum salary for the Director, Strategic Operations position is $150,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
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