Event Ambassador
工作 ID
110861
Posted
17-Mar-2023
Service line
GWS Segment
Role type
全職
興趣範圍
樓宇管理, 客戶服務, 設備管理, 物業管理, 職場策略
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia, Petaling Jaya - Selangor - Malaysia
Job Summary
- There is now an exciting opportunity to join the CBRE Host team, as Event Ambassador. The successful candidate will thrive in a front-of-house environment, acting as the first point of contact for client's staff and visitors, possessing the art of face-to-face communication, on-the-spot troubleshooting, and forming meaningful rapport.
Essential Duties and Responsibilities
- Answer all incoming calls and handle inquiries whenever possible.
- Provide prompt response to guest/client's request (no longer than 24 hours)
- Introduction of space and ushering of guests to their respective event spots.
- Monitoring visitor/space logbook.
- F&B hospitality services.
- Ensure signages are constantly being updated; and
- Keep the population active and engaged with the introduction of community / networking events on a regular basis.
- Coordination of event calendars
- Coordinate pre-event, event day, post-event. This include provide appropriate advice and support of the event requirement.
- Coordinate event research, publicity/promotions, space planning, set up, troubleshooting, debrief reports.
- Other duties may be assigned.
We’d love to see demonstrated experience in a front-of-house capacity, whether it be from a corporate, events or hospitality environment. We don’t want to be prescriptive on what you’ve done, but we would like to see some evidence that you’re:
- A genuine “people-person”, who is natural with meeting and engaging diverse clients and visitors.
- Passionate for serving others with an interest in creating community.
- Diligent with following processes
- Committed to closing-the-loop on requests.
- Confident in responding to a range of inquiries or complaints.
Supervisory Responsibilities
- No formal supervisory responsibilities in this position.
Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
We look forward to hearing from you.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High school diploma or general education degree required. Minimum of two years of related experience and/or training.
- Experience in hospitality or event management is an added advantage.
- Hands on with basic AV skills.
Communication Skills
- Good English communication skills
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
Financial Knowledge
- Requires basic knowledge of financial terms and principles.
- Ability to calculate simple figures such as percentages.
Reasoning Ability
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
Other Skills and/or Abilities
- Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 12 lbs. or more.
Scope Of Responsibility
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
