Senior Business Operations, Knowledge Management Analyst, Remote
Job ID
Service line
Advisory Segment
Role type
Dallas - Texas - United States of America



CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.


CBRE has been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune’s “Most Admired Companies” in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders. 


The commercial real estate market is undergoing a significant and exciting change – driven by data and technology. Digital and Technology powered products play a vital role in CBRE’s mission to create unmatched value for our clients.




A commitment to providing you with career growth opportunities within your CBRE career


An open source culture/atmosphere that encourages learning and contributing back to the community.


Energetic and collaborative teams and consulting partners


We support staying on top of the latest best practices and tools


Competitive compensation packages with this one ranging from $65K to $80K plus a 10% bonus.


Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan


Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation


This position may be performed remotely from any US City that has a CBRE Office nearby.




With our growing business and developing workflows, we have an increasing need to centralize sources of truth to enhance communication, provide clarity and ultimately increase productivity. The ideal candidate will have a disciplined approach to information management, a sensible eye for design to create standardized documentation, organize the knowledge base for easy access, and be proactive to set best practices and lead change management for successful adoption.




You have a proven track record of successfully leading knowledge management programs in a fast-paced environment. 


You want to work for an entrepreneurial, global company that is focused on creating world class outcomes.  


You see patterns in chaos and can easily synthesize information to make it consumable. 


You are curious, innovative, and motivated individual who likes to roll up their sleeves and will help position the team for growth and success. 




Develop expertise of our knowledge, processes, and tools.


Contribute to the creation and maintenance of best-in-class content library ensuring the knowledge is consumable, indexed and tagged for search efficiency


Contribute to the creation and maintenance of playbooks, toolkits, templates and all other material not specifically marketing- team to capture best practices; standardize templates for documenting workflows, RACIs, reports, etc.


Refresh and maintain Intranet site


Drive definition, implementation, improvement of our knowledge management practices based to maintain overall knowledge quality (findability, usability, timeliness); Develop knowledge sharing and training strategy


Implement best practices of knowledge sharing across the team to keep everyone informed of the most accurate information


Partner with the business to bring knowledge management best practices to ad hoc projects, engagements (e.g. Talent Management, Research & Insight)


Own collaboration and engagement tools, such as survey software, to use for department needs and train others how to use






To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.


Bachelor's Degree (BA/BS) or equivalent from four-year college or university plus a minimum of five years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience. 


Experience using knowledge management platforms, technologies.


Experience with change management and leading teams through the adoption of new approaches.


Work experience related to specific department or business unit function preferred.


Excellent written and verbal communication skills. Excellent facilitation skills.  Strong organizational and analytical skills. Ability to effectively present information.


Advanced proficiency in Microsoft Office Suite. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.  Experience with Teams.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.


Excels at cross-functional collaboration.


Flexible and adaptable to changing demands based upon the needs of the business.


Able to work independently, establish priorities and demonstrate good judgment skills.


Able to handle multiple, concurrent projects and perform well under pressure.



Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.