Operational Excellence Analyst
Job ID
Service line
GWS Segment
Role type
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Job Summary
The Operational Excellence Analyst is responsible for driving innovation and advises the organization in business performance, driving continuous improvement objectives, ensuring customer metrics are achieved and projects are delivered with high-quality. Ensures the CBRE APAC Shared Services Centre living up to increase Finance excellence.

He / She is responsible and supports all financial aspects of the CBRE APAC Business Service Organization, is driving quality and project management execution within all business unit and ensures process improvements. The role is also responsible for the development and execution of service performance management processes and tools.

Job Descriptions:
1. Performance Management, Continuous Improvement & Operational Support
• Assist in the implementation of automated accounting and reporting systems to facilitate the production of account-specific reporting requirements (KPIs generation from multiple ERP systems)
• Assist in the Review, development, testing and implementation of system processes.
• Liaise between the APAC Governance Team, US IT Team, BI Team with regards to data generation, improvements, and multiple system integration solutions.
• Ensure completion of operational / business KPIs scorecards across all the process teams.
• Provide support in setting up Service Performance Review (SPR), capture action items and follow-up on the action items from stakeholders.
• Co-ordinate with the IT department for problem resolution and enhancements.
• Accountable on the maintenance of the issue logs and liaise with users at all levels for resolutions and translate issues to sustainable solution (e.g., CI).
• Maintain a high level of knowledge about all products, systems and procedures that relate to the accounting and finance process.
• Ability to facilitate and create documentations (e.g., SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentation decks.
• Provide support/facilitate Continuous Improvement (CI) trainings and responsible to ensure the CI log is up to date.
• Propose solutions and action plan to drive Quality, Efficiency and Productivity of SSC.
• Provide support to any ad-hoc task assigned by superior.

2. Transition Projects
• Work with the Transition Lead and ensure that the transition requirements follow in accordance with the business requirements stated in the business case.
• Participate in Finance & Accounting functional meetings to facilitate communication of transition requirements, with set goals and expectations.
• Supports the creation and maintenance of the required documents (SLA, SOP), flowcharts (Swim lanes, process flows), diagrams and presentations.
• Monitor key metrics to ensure quality service and timely escalation.
• Work closely with the Transition Leads to provide support and back up, while ensuring the appropriate requirements and documents are completed and provided.

Required Knowledge and Skills:
• Proficient in English is mandatory as this role will require constant communication and dealings with our internal stakeholders and counterparts in the region.
• At least 3-4 years of financial experience, with Finance Shared Services functional expertise
• Demonstrated ability to work effectively in a multi-national, matrix organization.
• Previous experience in managing quality for shared services or consultancy.
• Experience of managing/supporting projects (e.g., SSC Transitions, Standardization Projects)
• Experience with MS Office is a must with expert level proficiency in MS Excel, Power Point, Word and preferably with Power BI experience
• Ability to work independently.
• Good working knowledge of Oracle / PeopleSoft is advantageous.
• High level of accuracy, numerical ability, and attention to detail.
• Results focused with the ability to manage their time effectively.

Qualifications and Education:
• Candidate must possess at least a University level degree in Business Administration/ Computer Science/Accounting/Finance/Statistic or above
• Lean Six Sigma Yellow Belt Certification or above preferred. 
• PRINCE2 ® Foundation Project Management Certification or above preferred.