IT Helpdesk Analyst, Level 2 Support
Job ID
9088
Posted
27-04-2021
Service line
Advisory Segment
Role type
全職
Location(s)
Brisbane - Queensland - Australia
Provide exceptional client service to both internal and external users
Join an experienced team located in Australia and Philippines
Flexible location (Brisbane, Melbourne or Auckland), working from home with flexible hours
Extensive interaction and training with our offshore support team
ERP application support, SQL proficiency is essential

Join a Global company providing ERP application support within our property management business for the Pacific Region. 

Here is a snapshot of your day;
  • Respond to customers inquires and concerns and ensure timely and quality service delivery
  • Act as the link between our offshore support team in Manila and local Business Analysts
  • Ensure the offshore team is well-trained in managing support cases to minimise volume of escalations to Level 2 support
  • Provides reports on activities, desk volumes, training, and initiatives
  • Learn and then promote/train effective usage of “PULSE” software / platform.

Here are some of the strengths you will possess and the background you will need to be successful;
  • Excellent verbal and written communication skills with previous Helpdesk experience 
  • Sound knowledge of SQL fundamentals and ability to apply this in generating more complex queries
  • Ability to use sound SQL knowledge to guide the Level 1 support team as required
  • Financial exposure would be considered advantageous
  • Ability to quickly pick-up processes and technical points
  • Ability to work autonomously in a high volume/transactional environment
  • Ability to problem-solve and understand the requirements/requests of the customer
  • Competency with MS Office 365 including advanced excel skills
  • Accounting / P2P application support experience, ideally MRI is highly advantageous.

Can we inspire you to join us?

CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) peoples, women, mature age workers, people with disabilities and people from different cultural backgrounds. 

Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. 

We look forward to hearing from you.