IT Helpdesk Analyst, Level 2 Support

Job ID

8793

Posted

05-04-2021

Service line

Advisory Segment

Role type

Full-time

Location(s)

Melbourne - Victoria - Australia

Provide exceptional client service to both internal and external users

Join an experienced team located in Australia and Philippines

Flexible location (Brisbane, Perth, Melbourne or Auckland), working from home/office with flexible hours

Extensive interaction and training with our offshore support team

ERP application support, SQL proficiency is essential

Join a Global company providing ERP application support within our property management business for the Pacific Region. 

Here is a snapshot of your day;

• Respond to customers inquires and concerns and ensure timely and quality service delivery
• Act as the link between our offshore support team in Manila and local Business Analysts
• Ensure the offshore team is well-trained in managing support cases to minimise volume of escalations to Level 2 support
• Provides reports on activities, desk volumes, training, and initiatives
• Learn and then promote/train effective usage of “PULSE” software / platform.

Here are some of the strengths you will possess and the background you will need to be successful;

• Excellent verbal and written communication skills with previous Helpdesk experience 
• SQL proficiency is essential to direct the offshore support team correctly in resolving issues
• Transactional/financial accounting experience would be considered advantageous
• Ability to quickly pick-up processes and technical points
• Ability to work autonomously in a high volume/transactional environment
• Ability to problem-solve and understand the requirements/requests of the customer
• Competency with MS Office 365 including advanced excel skills
• Accounting / P2P application support experience, ideally MRI is highly advantageous.

Can we inspire you to join us?

CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) peoples, women, mature age workers, people with disabilities and people from different cultural backgrounds. 

Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. 

We look forward to hearing from you.