Field Support Technician, Digital Technology

Job ID

9532

Posted

20-04-2021

Service line

Advisory Segment

Role type

Full-time

Location(s)

Brisbane - Queensland - Australia

Onsite tech support and advice - face to face and via phone. 

Support for laptops, desktops, software applications, audio visual solutions, and video conferencing equipment. 

Opportunity for extensive training from a supportive team locally & nationally. 

Brisbane CBD location. 

Here’s a snapshot of your day;

• Analyse and evaluate reported end user problems, failures and errors across hardware related issues (Dell, Lenovo), mobile device support, AV, video conferencing, and printers.
• Provide recommendations on the replacement of computer peripherals and program changes to correct software issues.
• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Contribute new ideas for new technical solutions, including testing and installation after new releases.
• Adherence to service level agreements and proactive incident ticket management.
• Client software packaging/installing and hardware kitting, PC setup (image cloning). 
• Bi-annual and quarterly visits to regional Queensland office locations. 
• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist business. 

Here are some of the strengths you’ll possess and the background you’ll need to be successful;

• Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
• Experience within an IT Support role or similar role is preferable.
• Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products including iOS, MacOS, iPhones, and MacBooks.
• Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
• Demonstrated planning, prioritisation, organisational and problem-solving skills.
• Proactive, can-do attitude.
• Valid driver’s license, and own transportation.

Can we inspire you to join us?

CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) peoples, women, mature age workers, people with disabilities and people from different cultural backgrounds. 

Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. 

We look forward to hearing from you.