Facilities Executive (Office/Events Management), Central
工作 ID
38734
Posted
29-Nov-2021
Service line
GWS Segment
Role type
全職
興趣範圍
客戶服務, 設備管理
Location(s)
Singapore - Singapore
Operations 
  • Manage general administrative / soft services activities such as Janitorial, etc. and any other duties as assigned
  • Inspect the office every day to ensure all office equipment work properly
  • Ensure the day-to-day operations excellence for sites under your management and coordination
  • Ensure set SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) fulfilled
  • Asset / Inventory Management
  • Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.
  • Ensure all Facilities related documentation is filed and inventoried properly at site.
  • Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time
  • Managing and overseeing of pantry supplies, stationery/first aid items replenishment
  • Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
  • Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation
  • Assist in the preparation of reports and analysis
  • Management of staff Season Parking application, termination & related services
  • Other adhoc task assigned from time to time depending on business requirements
  • To ensure that all the SLA’s regarding Booking Requests, Event, & Co-ordination are met
  • Primary Coordinator for conferences and big group events
  • Liaise with requestor to support the development of and understand the requirements for each event
  • Maximizing meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use meeting space including addressing space conflicts and negotiating space needs
  • Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
  • Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
  • Performing post event duties such as expense processing, event success assessments and assisting collecting feedback from requester
  • Generate reports for meeting room, events, and calls.
  • Follow department policies, procedures and service standards
  • Assist and actively participate in the Annual events such as Fire Drill, Annual shut down etc.
Finance Management
  • Budgeting of OPEX and CAPEX Works
  • Verify all vendor payment
  • Support to issue PO for adhoc requirements
Key Result Areas
  • Ensure client satisfaction and successful implementation of services
  • Ensure the KPI Targets for the Account are met
Required Skills
  • Strong interpersonal skills with a service mindset (customer oriented)
  • Highly self-motivated to work in a client environment
  • Team player and able to work independently; able to cooperate and work well with others to meet targets
  • Goal-oriented and driven to resolve issues quickly
  • Good written and strong verbal communication skills
  • Strong problem-solving skills and ‘can do’ attitude
  • Flexible, confident, motivated, energetic, and trustworthy
You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to achieve high user satisfaction score. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

Competencies
  • Ability to work under pressure efficiently
  • Proactive and solution oriented, friendly with assertive and personable nature
  • Demonstrate initiative and able to work in a team-based environment with plenty of movement
  • Able to multitask with good time management skills
  • Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude