Facilities Coordinator (Banking Industry), One Raffles Quay - 6 months contract
Job ID
14609
Posted
08-05-2021
Service line
GWS Segment
Role type
全職
JOB SUMMARY
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
  • Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
  • Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
  • Maintains files on work orders, proposals, and department files.
  • Creates vendor files and checks accuracy on completed paperwork submitted
  • by vendors.
  • Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
  • Assists with the inspections on the facility campus.
  • Uses pc and/or PDA for work order system, email, ESS and training.
  •  Assist with process and procedure training.
  • To carry out daily floor walks in ORQ as a daily inspection of the facilities and report any misses to the respective in-charge (i.e. cleaning team, building management team)
  • To coordinate with vendors as instructed by MAC / FS Officer 
  • To ensure work order requests are recorded properly
  • Dispatch work order request to the person responsible for its completion
  • Follow up of each work request issued to ensure its closure
  • Monitor the performance and time of the contractors to whom the work request has been issued
  • To raise work orders for purchase orders (POs)
  • Maintain database of POs issued to CBRE vendors with necessary supporting quotations / documents
  • Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE 
High School diploma or General Education Degree (GED) required. Associate's Degree (AA/AS) , College Diploma in Architecture or Engineering Technology or equivalent preferred. Minimum of one year(s) of related experience.

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES
Intermediate skills with project management software and Microsoft Office Suite products. Proven organizational skills.  Ability to complete multiple tasks as assigned.

SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.