EOI - Bidding Transition Operations (BTO) Manager - Technical
Job ID
Taipei - Taipei - Taiwan (Province of China)

Purpose of the role: To ensure our business strategy is translated into operational

excellence for Enterprise Accounts in Taiwan


Individual accountabilities

  • Standardize and provide tools to ensure seamless delivery across soft services and technical services so our clients experience a fully integrated delivery.
  • Bid support for all new client business development and client expansions for Enterprise Accounts within Taiwan
  • Business simplification to drive cost out of the business and reduce friction for talent and customers
  • Creation and communication of platform value proposition
  • Innovation and best practice creation and sharing
  • Create predictive analytics on soft-services to provide valuable insight for business
  • Lead ah-hoc projects and initiatives as and when required
  • Ensure smooth hand off from bid to transition to operations – you are responsible for ensuring the account team is set up for success
  • Ensure Operational Excellence including global consistency in processes & procedures


Cooperation Requirements:

You > Others

  • Always converse with the business
  • Do not create a business within a business
  • Be completely flexible and support whenever needed
  • Mentor and coach key leaders and be able to provide an alternative angle
  • Reduce friction as much as possible
  • Hold myself and the function completely accountable to the business

Others > You

  • Involve me and my function/platform team
  • Ask my views and give constant feedback
  • Publicly support BTO function work
  • Involve function/platform team in growth agendas
  • Hide nothing
  • Provide the complete picture.
  • Share ideas for innovation
  • Identify client needs and opportunities

Essential Leadership Behaviors:

  • Be 100% committed to the cause and stay completely focused your own and the organizations goals
  • Have the highest levels of creative and solution-based thinking
  • Be a starter and finisher – quickly and efficiently
  • Be a trusted adviser and confidant, know your product and the value your product brings to our clients and our business
  • Be target driven and never run out of energy
  • Deep and wide understanding of the business and a continual learner
  • Honesty, Transparency and integrity always. Own your mistakes and your successes

Parameters for Success:

Key Metrics / Financial Targets

  • Platform – financial management of the platform operations, ensure cost to revenue/SOP ratios are within targets
  • Growth - YoY SOP with positive operating leverage
  • Competitiveness - >75% SOP won vs pursued; Keep >95% SOP for existing clients
  • CBRE bid Win Rates
  • Transition Success (Budget attainment, deliverable completion, client & internal stakeholder satisfaction)
  • Speed to transformation (% new client spend with preferred suppliers, CBRE tools & processes implemented, optimised, innovation implemented)

Key Capabilities

  • All SME”s need to be SME’s as well as exceptional leaders – Leadership first• High levels of diversity and geographical working to ensure we get the complete picture
  • Extreme levels of collaboration and comfortable with operating in a matrixenvironment
  • Able to balance business management that combines aggressive savings goals with realistic and risk-mitigated plans that deliver on-time and on-budget
  • Both Taiwanese and English ability are required
  • Organizational requirements for success
  • Determination on EA platform, shared platform or LA servicing based upon geographical coverage required.
  • Transparency, support and communication from Division and business leads
  • Performance plans / compensation will be globally consistent while factoring in regional/country differences as appropriate. Bonus plans will ensure alignment and collaboration across Division.

Decision Rights:


  • Operational performance
  • Hard Services performance
  • Security performance
  • Success of ad-hoc projects
  • Tangible top and bottom line contribution of BTO function


  • Key talent
  • Major CAPEX/OPEX
  • Client strategy
  • Business strategy
  • Growth of top and bottom line


  • Outside of the BTO function veto rights are limited for good reason. BTO role is to offer guidance and views, but ultimate decision is made by the business. Once decision is made then BTO gets 100% behind it like it was his / her ow
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.