Critical Services Supervisor
工作 ID
Service line
GWS Segment
Role type
London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Project Integration Supervisor to join the team based in London.

Purpose of Role:

Responsible for supervising a team of technicians and Approved Person engineers as part of the project integration team operating 24/7 in support of a clients major London refurbishment of their EMEA headquarters in Canary Wharf.

To influence project team to ensure that business risk and Health & Safety risk is always minimised.

Monitor QHSE works when the tasks are being performed.

To monitor, as necessary, project works within the critical engineering functions as managed by the Project team ensuring the clients normal operations are not affected.

Support and provide holiday cover for the Technical Manager.

Provide technical assessment/support for all planned projects works in CGC2.

To influence works within the client facilities from design concept through to operational handover.

Take ownership of issues and display a high level of personal integrity.

To assist in monitoring the systems are fully operational including witnessing any recommissioning, witnessing, snagging and handover of these systems back to the BAU team when partial removal has taken place on a system.

Key Responsibilities:

Lead, motivate and support team within a time-sensitive and demanding environment. .

To monitor and ensure that project works are being completed in line with health and safety policy and standards.

To monitor and implement monitoring systems with the team to ensure that project works are being completed in line with health and safety policy and standards.

To attend relevant programme and project management meetings.

To monitor the installation and removals of the systems.

To aid as required by the client for the supply of data and information.

To assist with the review of RAMs for project activities with a view on business impact (risk) and engineering system resilience with multiple work front activities taking place simultaneously.

Raising project related changes on the client Change Management (Service Now) system and obtain client & operational stakeholder approvals. Adherence to client Change Management and critical space security control policies.

To ensure alignment of works between Project and BAU activities.

To assist in planning, assessment, and monitoring of the removal of systems.

To monitor the installation and fit-out of facilities to ensure compliance with the agreed design, the client’s standards, and statutory requirements.

To ensure that the safe system of works is used for all project works completed.

To assist at all stages of commissioning, witnessing, snagging and handover of all new Job Title: Project Integration Supervisor Contract/Dept: Project Integration Team Reports To: Project Integration Technical Manager No. Direct Reports Location: Canary Wharf Role Grade: Job Code: Benefits:

To advise escalate any issues which may influence their decisions on the granting of practical completion.

To ensure that warranties are validated and transferred to the ownership of operational teams.

To participate in training in the operation of new facilities, systems. Familiarisation of any assets which are made available by project teams for operational teams, prior to practical completion.

To assist with ensuring project documentation (O&M manuals etc.) are reviewed and where necessary, that the project is advised of required corrections; and then to ensure that operational teams can review these documents prior to acceptance.

To ensure that reports are produced as and when required.

To identify to the technical manager, any issues that require attention.

Assist with Post Incident Reviews and Root Cause Analysis as may be required.

To proactively seek innovation in all areas of service provision, in pursuit of continuous improvements.

To strive for best value and cost-effective provision of services.

To ensure that the projects team are following the agreed contract code of practice and site rules and escalate as required.

Promote a culture of continuous improvement and best practice.


Delivers health and safety policy and standards.

Operates within agreed operational and/or management guidelines.

Applies high level technical skills across a range of functional or business activities.

Operates within agreed operational and/or management guidelines.

Maintains effective internal and external client or user relationships within own area of responsibility.

Promotes and always maintain our RISE values.

Drives innovation to add value and reduce costs within the team.

Optimises performance.


A good general education is required.

Recognised technical qualification.

18th Edition (Desired)

HV qualification (Desired)

Engineering qualifications and experience.


HV/LV authorised person (Desired)

Health and safety training (Desired)

Mechanical/Water Hygiene (L8) experience (Desired)

Awareness and basic understanding of Change Management processes/procedures (Desired)


Understanding and experience of meeting health and safety obligations regarding maintenance and project activities

Demonstrate a good understanding and be technically competent in all building services, in particular – UPS’s, transfer switches, PLC systems, critical cooling systems, water treatment, refrigeration systems and HV/LV electrical infrastructure.

Authorized person for LV systems. Authorized person for HV systems (Desired)

Experience of large construction projects (Desired)


Good verbal communication skills

Numerate & literate

Good IT & administrative skills

Show diligence in safe working both for themselves and occupants of the premises.


Reliable, punctual and display a positive attitude.

Self-motivated, able to take ownership of issues, with a high level of personal integrity.

Able to work well both in a team and alone.

Organised, able to prioritise and deliver within high-pressure environments.

Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels.

Always exhibit an awareness of safety procedures and practices

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.