Customer Experience Manager
Job ID
9461
Posted
05-04-2021
Service line
Advisory Segment
Role type
Full-time
Location(s)
Melbourne - Victoria - Australia
Create an inspiring and innovative work environment
Engage with customers to create a collaborative and inclusive building community
Melbourne CBD Location

We are looking for an innovative and engaging individual to join the team and take on the role of; Customer Experience Manager for an allocated portfolio of commercial buildings.

You will be responsible for the implementation of creative, fun and exciting marketing and communication materials, as well as planning and hosting events which will transform the precinct into an inspiring, healthy and collaborative community.

Here’s a snapshot of your day;
  • Manage the key touchpoints for customer engagement
  • Execute events and activations in a portfolio of commercial buildings and retail laneway
  • Manage partners and suppliers for events and activations
  • Manage and co-ordinate communications channels
  • Create and deliver on a retail marketing plan
  • Build relationships with the retail and commercial community
  • Deliver on CBRE’s commitment to providing first class services to the customer
  • Ensure that the we deliver a bespoke guest experience across every aspect of the customer journey 
  • Encourage the team to support a customer centric approach to management of the account.

Here are some of the strengths you’ll possess and the background you’ll need to be successful;
  • Knowledge and application of communications and marketing strategies with an interest in the property industry 
  • Impeccable standards of professionalism and a commitment to guest service 
  • The ability to build robust working relationships with clients and colleagues 
  • Experience collaborating with and influencing senior leaders and cross functional partners
  • The capacity to work autonomously to deliver results, and work across multiple project simultaneously 
  • The ability to solve problems in a creative manner.

Can we inspire you to join us?

CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, lesbian, gay, bisexual, transgender and intersex (LGBTI) people, women, mature age workers, people with disabilities and people from different cultural backgrounds. 

Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

We look forward to hearing from you.