Workplace Experience Supervisor - Houston, TX
职位 ID
267322
已发布
02-4月-2026
服务线
GWS Segment
职位类型
全职
地点
Houston - Texas - United States of America, South Houston - Texas - United States of America

About the Role
We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.

What You’ll Do

  • Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
  • Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
  • Develop and implement elevated service standards modeled after luxury hospitality best practices.
  • Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
  • Partner with leadership and operational teams to continuously enhance the guest journey.
  • Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
  • Address escalations with grace and proactively identify opportunities to refine processes.
  • Manage VIP guest experiences and support high-profile events, ensuring seamless execution

Who You Are

  • A seasoned hospitality professional — ideally with experience as a Front Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
  • A confident people leader who builds strong, motivated teams and leads by example.
  • Exceptionally detail‑oriented, organized, and committed to flawless execution.
  • Skilled in communication, emotional intelligence, and anticipating guest needs.
  • Passionate about elevating service standards and cultivating a refined, guest‑centric culture.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • 5+ years of experience in hospitality, guest relations, or luxury service environments.
  • Proven experience managing and developing teams.
  • Strong problem‑solving skills and a proactive, guest‑first mindset.
  • A polished, professional presence with strong interpersonal skills.
  • Ability to manage fast‑paced front-of-house operations with poise and precision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.

Host
Host 是全球最大商业房地产组织 CBRE 的服务线。我们的使命是通过以人为本、技术支持的服务，提升个人幸福感以及个人生产力和组织效率。简而言之：我们的目标是帮助人们更智能地开展工作并享受其中。

我们的体验服务通过最重要的技术、设施和社群将员工与所处的环境联系起来。Host 的可扩展产品套件包括由出色的 CBRE“Host”提供的礼宾级服务；世界一流的客户服务培训和认证；以及强大的企业级技术平台。

该平台可根据客户的特定需求量身定制，具有稳健的移动体验功能，可供用户在工作场所进行导航、安排与同事的会议、预订工作区域、使用餐饮服务，以及进入建筑和礼宾服务。

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