Operational Excellence Specialist
职位 ID
Corporate Segment
Hyderabad - Telangana - India
About the role:

As an OE Specialist, you are responsible to independently drive BSO improvement initiatives under the leadership of the Hyderabad BSO Operational Excellence Lead. You bring to the table exceptional client management abilities, strong communication skills, and shortly learn to display a comprehensive knowledge of BSO's current service offerings. Your expertise in process analysis and your ability to design processes and automations that maximize the company's competitive advantage in cost, quality, and customer care are key assets.

You are known for your problem-solving abilities, Lean Six Sigma and project management expertise as well as for your independence, innovation, and high attention to detail. Your ability to communicate complex information in a clear and concise manner and effectively engage with your working partnersmakes you a valuable contributor to the team.

Key Accountabilities:
• Identify and practice process improvement solutions to boost productivity, cut costs, and boost customer satisfaction 
• Analyze data to find areas that need improvement and make suggestions
• Collaborate with cross-functional teams to put process changes in place and guarantee adoption 
• Plan and drive continuous improvement projects using methodologies such as Lean, Six Sigma, automation and analytics that cut across functions to accomplish business objectives, against project plan / budgets / schedules and forecasts
• Run continuous improvement workshops and Kaizen events 
• Standardize procedures across the organization and implement best practices
• Document business processes using industry-standard business process modeling notations 
(BPMN 2.0)
• Educate and assist operations team around new procedures and systems 
• Create and maintain process records and metrics to monitor development and performance

• A Bachelor's degree (e.g., business administration, finance, accounting, etc.) 
• A minimum of 3 years relevant professional experience (SSC / Finance and Accounting / Process improvement and automation)
• Very good working knowledge of process improvement methodologies such as Lean, Six Sigma, Kaizen.
• Comfortable running projects independently and familiarity with PM methodologies: PRINCE2, PMP, Agile, or others.
• Powerful analytical and problem-solving abilities.
• High accuracy and attention to detail.
• Excellent presentation and communication abilities.
• Ability to drive change efforts and operate in a cross-functional team.
• Passionate about exploring technologies and developing automation capabilities.

Preferred Qualifications / Experiences:
• Experience in writing automations in VBA or Python;
• Experience in working with SmartSheets or PowerBI;
• Green Belt certification or higher.
• Good working knowledge of Coupa / PeopleSoft / JDE / iScala is advantageous.

We encourage applicants from all backgrounds to apply as we are an equal opportunity employer