Contract Support - 12 months fixed term
职位 ID
25844
已发布
22-7月-2021
服务线
GWS Segment
职位类型
全职
地点
Rugby - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Rugby, Warwickshire. This is a 12 month fixed term opportunity to cover maternity leave.  The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES • Providing support to the client and answer calls and emails in a professional and timely manner • Determine the nature, priority of faults based on information provided by the client • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders • Managing the supply chain and drive them to attend within required SLA’s • Driving the engineering team to attend to all callouts within required SLA’s • Raise and assign work orders to relevant resources • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations • Promote and maintain CBRE culture throughout teams • Monitoring calls received from the customer through to call completion and updating records • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. • Ensure QHSE documentation is maintained and readily available using company systems • Manage system as a key user on site including PPM records, reactives and reporting • Promote and maintain company culture throughout the team • Maintain people records such as new starters, leavers, general staff changes, contact details, etc • Effective communication with all levels of internal teams and external customers • Familiar with daily operations and the specific scope of the contract • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Experience • Experience of a similar customer facing role in a medium-sized business. • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Education • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. • Education to A-Level/HNC standard would be beneficial
CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作,使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法,旨在提供综合房地产解决方案。我们利用业内最强大的平台,为每位客户配备专属管理人,并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域,在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。