Contract Support - GWS Local
职位 ID
GWS Segment
West Deptford - New Jersey - United States of America

This role is to support the delivery of a client account, by supporting the Account Leader with account governance and administration, financial administration, workflow and CMMS administration, supply chain and vendor coordination, as well as Helpdesk and customer service. 


Be a first point of contact for customers, by positively responding through effective communication and personal accessibility.
Be an ambassador of the CBRE values and behaviors, ensuring that a professional image of CBRE is being presented at all times.
Provide excellent customer service by understanding customer needs and managing client expectations.
Actively participate in a diverse and effective team – attend all meetings and promote open and inclusive environment. 
Ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. 
Promote safe working practices at all times. 
Achieve results within quality and time restraints to include both internal and customer KPIs.
Run and present financial management reports (WIP, Debt, OPO, Invoice Pool). Have an understanding of activities that have influenced results, interrogating data to improve results. 
Liaise with vendors to obtain quotations for works, raising purchase orders in a timely and compliant manner, monitor all open purchase orders and ensure that supplier invoices are paid on time. 
Track all account spend and chargeable works against the relevant budgets as required, ensuring that all extra works have a valid customer purchase order in place.
Maintain the account web quote system, ensuring that all job statuses remain up to date and that all relevant information is available. 
Prepare various internal and customer facing reports for the account, liaising with the appropriate people for accurate information and ensuring attention to detail. Attend meetings and take minutes.
Complete all customer billing, ensuring that margins are accurate and that all invoices are raised in line with Company and customer policies and that payment is received in line with contractual agreements. Follow up for prompt payment of customer invoices. 
Monitor Helpdesk activity, dealing with incoming queries, ensuring that requests are logged in the CMMS system.
Coordinate the team and vendors to complete work orders as required, keeping customers appraised with what is happening and ensuring that work orders are closed down in a timely manner.
Work with the wider Contract Support community to support the performance of the Business Unit and to share best practice. 
Carry out any reasonable request from management.


Report to the Account Leader for the applicable client account. 
Point of contact for the on site customers.
Point of contact for the Business Unit team, particularly the Business Operations Manager and the Finance Manager.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Experience working with Finance systems and CMMS systems desirable. 


Facility Management certification preferred. Driver's license may be required.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. 

Excellent motivational and influencing skills, with high levels of personal integrity. Organized, able to prioritize and deliver within high pressure, business critical environments. Intermediate skills with Microsoft Office Suite, Outlook, Excel and Powerpoint.  

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE 跨国企业服务部 (GWS) 与客户合作,使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法,旨在提供综合房地产解决方案。我们利用业内最强大的平台,为每位客户配备专属管理人,并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域,在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。