Assistant Facilities Manager
职位 ID
GWS Segment
London - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to be based in London. 
The Facilities Manager will be responsible for the support of delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers and to deputise on behalf of the Senior FM.

Role Summary: 

Acts as a point of contact and develops positive relationships with the client for all facilities management services issues in the UK and Ireland
Responds to problems and concerns; implements policy, rules, and regulations
Proactively checks, monitors and reports, using trending to implement improvements, solutions to the business
Manages some contractual relationships, and works with, the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA
Works alongside the Senior FM and account management team to monitor and modify the service deliverables in accordance with the change of Client’s business needs
Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered
Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimise the risk exposure to the Client
Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards (including insurance requirements and price standards)
Ensures all supplier invoicing is on time and accurate
Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback
Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained
Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk systems, Assurance Tracking & Planning and processes and demonstrating an Audit Ready attitude at all times, leading internal audits and preparations
Monthly reviews of the client’s space management system to ensure names to seats is accurate and ready for rent recoveries
Ensure compliance in accordance with CBRE platform and the Client Global Standards

Experience Required: 

2+ years operational experience with emphasis on integrated real estate services 
Strong communication, negotiation, and analytical skills
Excellent interpersonal skills
Excellent MS Office Suite skills
Demonstrable Health & Safety knowledge and/or experience 
Proven record of providing excellent internal and external customer service 
Ability to comprehend, analyse and interpret complex business documents
Ability to respond effectively to highly sensitive issues. 
Ability to write reports, manuals, speeches, and articles using distinctive style
Must have entry level qualification or keen interest to develop their skills in health and safety
Open to collaboration with different departments and have and enjoy sharing ideas or taking the lead on small projects
Flexibility to travel as required to support the EMEA Portfolio of offices
Communication and Presentation skills is important to the role

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.


CBRE 跨国企业服务部 (GWS) 与客户合作,使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法,旨在提供综合房地产解决方案。我们利用业内最强大的平台,为每位客户配备专属管理人,并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域,在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。