Account Coordinator (Remote in AZ, OH, TX, FL)
职位 ID
GWS Segment
Akron - Ohio - United States of America, Ashland - Ohio - United States of America, Austin - Texas - United States of America, Bowling Green - Ohio - United States of America, Cleveland - Ohio - United States of America, Cleveland Heights - Ohio - United States of America, Columbus - Ohio - United States of America, Daytona Beach - Florida - United States of America, Flagstaff - Arizona - United States of America, Hamilton - Ohio - United States of America, Haskins - Ohio - United States of America, Miami - Florida - United States of America, Orlando - Florida - United States of America, Phoenix - Arizona - United States of America, San Antonio - Texas - United States of America, Tucson - Arizona - United States of America
The Account Coordinator works with our customers, service providers, and employees to deliver some combination of facilities maintenance services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality. Accountable for successfully managing the work order resolution process.

Executes the operational processes for work order management and service partner follow up

Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, problem resolution, including critical thinking and post-service activities.

Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed

Clearly and effectively communicates verbally and in writing with clients and service providers daily to maintain a first-class relationship using phone, email, reports and internal and 3rd-party systems

Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities

Works with client and service provider personnel to maintain and troubleshoot system access and usability

Provides required reporting, data, and dispatch updates for assigned client(s)

Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing

Manages client specific programs such as landlord, warranty, inactive locations, etc.

Supports Digital & Technology development by providing user acceptance testing for system releases

Monitors/updates system reconciliation reports

Administers onsite “do not exceed” requests

Assists with service provider invoice collection and auditing

Performs other duties, activities, or projects as assigned

May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies  

Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices
Demonstrated problem-solving and critical thinking skills
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket

High School diploma or GED (General Education Degree) required. Associate’s or Bachelor's degree preferred.
Customer service-related experience required
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred 

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE 跨国企业服务部 (GWS) 与客户合作,使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法,旨在提供综合房地产解决方案。我们利用业内最强大的平台,为每位客户配备专属管理人,并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域,在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。