Account Coordinator-FacilitySource
职位 ID
12290
已发布
24-04-2021
服务线
GWS Segment
职位类型
全职
地点
Phoenix - Arizona - United States of America, Columbus - Ohio - United States of America

POSITION SUMMARY:

The Account Coordinator works with our customers, service providers, and employees to deliver some combination of FacilitySource’s services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

This position can be based in Columbus, OH or Phoenix, AZ.  The schedule for this position will be Sunday-Thursday 10 am - 7 pm ET/7 am - 4  pm AZ. 

DUTIES & RESPONSIBILITIES:

Executes the operational processes for work order management and service partner follow up

Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.

Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed

Works with Managers or Trade Specialists on resolution of problems

Communicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems

Works with internal groups (Support Center, Supply Chain Management, Energy Management System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities

Works with client and service provider personnel to maintain and troubleshoot system access and usability

Provides required reporting, data, and dispatch updates for assigned client(s)

Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing

Performs other duties, activities, or projects as assigned

Manages client specific programs such as landlord, warranty, dark locations, etc.

Supports Digital & Technology development by providing user acceptance testing for system releases

Monitors/updates mismatch reports to validate API accuracy

Administers Tech onsite “do not exceed” requests (secondary)

Service Provider Invoice collection and auditing

May require participating in afterhours call rotation for dispatching and following up on afterhours emergencies

SKILLS & QUALIFICATIONS:

Knowledge, Skills & Abilities:

Knowledge of customer service principles and practices

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Demonstrated professional verbal and written communication skills

Familiar and comfortable with making outbound calls

Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket

 

EDUCATION & EXPERIENCE:

High School diploma or GED (General Education Degree) required. Associate’s or Bachelor's degree preferred.

Previous facilities management experience preferred

Project management or trade experience / expertise helpful

Engineering and/or Maintenance related experience/training preferred

CBRE GWS
CBRE 跨国企业服务部 (GWS) 与客户合作,使房地产成为企业生产力和绩效的重要贡献者。我们的客户管理模式的核心是以客户为中心的工作方法,旨在提供综合房地产解决方案。我们利用业内最强大的平台,为每位客户配备专属管理人,并提供地区和全球资源的支持。CBRE GWS 跨越行业和地域,在业务生命周期的每个阶段为客户提供一致、可衡量的卓越成果。