Workplace Experience Coordinator
ID Công việc
110293
Đã đăng
16-Tháng 3-2023
Đường dây dịch vụ
GWS Segment
Loại vai trò
Toàn thời gian
(Các) Địa điểm
San Jose - California - United States of America

 We’re Host!

We believe your office should allow you to feel comfortable, productive, and encouraged in your working life. Because when people feel encouraged, phenomenal things happen.

As the heart of the workplace, you will help develop a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to build a culture of support, you will have countless opportunities to encourage moments of delight and pursue outstanding outcomes every single day.

With Host, you can join a team that elevates the office experience by delivering premier services that make coming to work better than it’s ever been.

Job Summary

The Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate, and service leader.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Coordinator/Technician.

In this role, you would provide experience services and support to increase individual well-being, personal efficiency, and organizational efficiency.

As part of a “front-of-house” team, the Experience Coordinator is responsible for crafting an encouraging and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.

Duties & responsibilities

Provides coordination and support for the delivery of Workplace Services.

Services include but are not limited to Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol, and Workplace Onboarding.

Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validates parking. Receives and advises incoming calls to appropriate parties.

Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicates with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g. Facilities or Janitorial Team).

Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light-duty adjustments such as adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with a meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.

Curates and coordinates the Host platform and client materials customized to meet the full Host experience. Ensures client and company materials align with client and company brand guidelines.

Applies and maintains the integrity of databases, and supports data entry of required reports and other digital tools associated with service delivery, as requested.

Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications by operating procedures.

Provides support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.

Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.

Collaborates with vendors and employees who provide services and goods.

Delivers orientations, such as tours of the facility, how to submit a work order, where supplies are kept, and ordering procedures, amenities, and software orders. Provides an overview of Host Experience service.

Assists in the completion of the Service Business Continuity plan.

May support coordination of moves, adds, and changes (MAC).

Performs other duties as assigned.

Qualifications

HS Diploma or GED required.

A minimum of 1 year of the front desk, concierge, customer service, or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Apply a high level of attention to detail as well as strong communication skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to tackle problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and adopting of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods. Ability to reach, bend, stoop, push, and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

Scope of responsibility

Decisions are made with the understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause a short-term impact on co-workers and supervisors.

Safety

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE-related requirements at all times.
  3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and/or stop work if required.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Host
Host là một tuyến dịch vụ của CBRE, tổ chức bất động sản thương mại lớn nhất thế giới. Sứ mệnh của chúng tôi là nâng cao phúc lợi cá nhân, năng suất cá nhân và hiệu quả tổ chức thông qua các dịch vụ do con người dẫn dắt và sự hỗ trợ của công nghệ. Nói một cách đơn giản: mục tiêu của chúng tôi là giúp mọi người làm việc thông minh hơn và thích thú khi làm điều đó.  

Kinh nghiệm của chúng tôi tạo kết nối nhân viên với môi trường của họ - thông qua công nghệ, tiện nghi và cộng đồng quan trọng nhất. Bộ sản phẩm Host có thể mở rộng bao gồm các dịch vụ chất lượng cao được cung cấp bởi “host” tài năng của CBRE; đào tạo và chứng nhận về dịch vụ khách hàng đẳng cấp thế giới; và một nền tảng công nghệ mạnh mẽ ở cấp độ doanh nghiệp.  

Nền tảng, có thể được thiết kế phù hợp với yêu cầu cụ thể của khách hàng, có trải nghiệm di động mạnh mẽ cho phép người dùng điều hướng nơi làm việc, lên lịch họp với đồng nghiệp, đặt chỗ địa điểm làm việc, sử dụng dịch vụ thực phẩm và đồ uống và tiếp cận các dịch vụ tòa nhà và nhân viên hỗ trợ khách hàng.

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