Pool: Process Excellence Manager
ID Công việc
35611
Đã đăng
14-Tháng 10-2021
(Các) Địa điểm
Makati City - National Capital Region - Philippines
JOB SUMMARY 

Manages the team of Quality Analyst and Training Team Lead that is responsible for identifying, documenting, and implementing process improvements within a department via Quality Audits, Training Needs Analysis. Manages quality communication and timely escalation of significant quality issues. Provides oversight, direction, and guidance on highly visible and complex process improvement initiatives. Coordinates efforts of the team with other departments to ensure effective and efficient delivery and implementation of improvements.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Manages and leads project pipeline and assigns project ownership/responsibility to team members as necessary. Facilitates change management process to assess the impact on project scope, priority, and resource allocations. 
  • Ensures projects are completed within a given timeframe and budget. Responsible for setting/managing department deadlines and goals. 
  • Develops and implements complex process efficiencies, which may include creating and maintaining a project plan, business case/cost-benefit tracker, training and communication plan, etc. 
  • Reports project performance and status to management and other project stakeholders. Communicates with key stakeholders and senior leadership on project updates and escalated issues. 
  • Manages project team to develop and implement complex, highly visible process improvement projects. Uses project management tools which may include a project plan, business case/cost-benefit tracker, training and communication plan, etc. 
  • Researches and gains in-depth understanding of current processes and formally documents new areas of process improvement. 
  • Establishes work standards for the team to ensure consistent use of project management, process evaluation, and measurement tools. 
  • Performs other duties as assigned. 
SUPERVISORY RESPONSIBILITIES 
Provides formal supervision to individual employees within a single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. 

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and EXPERIENCE 
Bachelor's degree (BA/BS) required plus a minimum of six years experience with process improvement, project management or other related experience. Prior supervisory experience required. 

CERTIFICATES and/or LICENSES 
Green Belt Lean Six Sigma Certification with Black Belt Training

COMMUNICATION SKILLS 
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. 

FINANCIAL KNOWLEDGE 
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. 

REASONING ABILITY 
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. 

OTHER SKILLS and/or ABILITIES 
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). 

SCOPE OF RESPONSIBILITY 
Decisions are made with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Develops, recommends, and implements functional operational programs and procedures. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause a short-term impact on the department.