Contract Support - 12 months fixed term
ID Công việc
25844
Đã đăng
22-Tháng 7-2021
Đường dây dịch vụ
GWS Segment
Loại vai trò
Toàn thời gian
(Các) Địa điểm
Rugby - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Rugby, Warwickshire. This is a 12 month fixed term opportunity to cover maternity leave.  The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES • Providing support to the client and answer calls and emails in a professional and timely manner • Determine the nature, priority of faults based on information provided by the client • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders • Managing the supply chain and drive them to attend within required SLA’s • Driving the engineering team to attend to all callouts within required SLA’s • Raise and assign work orders to relevant resources • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations • Promote and maintain CBRE culture throughout teams • Monitoring calls received from the customer through to call completion and updating records • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. • Ensure QHSE documentation is maintained and readily available using company systems • Manage system as a key user on site including PPM records, reactives and reporting • Promote and maintain company culture throughout the team • Maintain people records such as new starters, leavers, general staff changes, contact details, etc • Effective communication with all levels of internal teams and external customers • Familiar with daily operations and the specific scope of the contract • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Experience • Experience of a similar customer facing role in a medium-sized business. • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Education • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. • Education to A-Level/HNC standard would be beneficial
CBRE GWS
CBRE Global Workplace Solutions (GWS) hợp tác với khách hàng để đưa lĩnh vực bất động sản trở thành một đóng góp quan trọng vào năng suất và hiệu suất của tổ chức. Mô hình quản lý tài khoản khách hàng của chúng tôi là trọng tâm trong phương pháp tiếp cận lấy khách hàng làm trung tâm để cung cấp các giải pháp bất động sản tích hợp. Mỗi khách hàng được giao phó cho một cán bộ chuyên trách và được hỗ trợ bởi các nguồn lực khu vực và toàn cầu, tận dụng nền tảng mạnh mẽ nhất trong ngành. CBRE GWS mang lại kết quả nhất quán, có thể đo lường được cho khách hàng của chúng tôi ở mọi giai đoạn của vòng đời và trên khắp các ngành cũng như khu vực địa lý.