Workplace Experience Supervisor, Changi Business Park
İş Kimliği
Hizmet hattı
GWS Segment
İş türü
İlgilendiğiniz Alanı
Yönetim, Müşteri Servisi
Singapore - Singapore
This position is responsible for the delivery of Workplace Experience and Hospitality Services for clients, where offered, including administrative support as needed. Provide a “Warm Welcome” for all internal and external guests paired with unparalleled personalized service.

The workplace Experience Supervisor is responsible for supervising employees on the daily
operations of the Workplace Experiences Services for a building or campus with multiple
workplace experience team members, oversees operating policies and procedures ensuring
those are aligned with the client's business needs, goals and objectives.

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

1. HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational
training preferred. Minimum of 2 years related supervisory related positions preferred.
Previous experience in a 4 or 5 star hotel with front of the house background a must.
2. Experience of working within a demanding fast paced environment involving high levels
of customer care.
3. Experience of working within a team and desiring to provide a “best class” service
4. Strong customer service skills
5. Professional telephone manners together with excellent verbal and written
communication skills
6. Proficiency in MS applications

Excellent written and verbal communication skills. Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to
effectively present information. Ability to respond effectively to sensitive issues.
Comfortable meeting and engaging with new people.
Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures
such as percentages.

Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems
involving several options in situations. Requires advanced analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio,
SharePoint, OneNote, Outlook etc. Comfortable with and embracing of new technologies and
digital tools; such as Apps, databases, financial management, work order management, social
networking, cloud technologies, handheld mobile technologies and applications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. 
A warm demeanour and desire to collaborate with others is key.

Main Duties & Responsibilities
  • Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
  • Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
  • Provides formal supervision to the Workplace Experience team, consists of but not limited to Reception services, Guest Relations Hosts, Events team.
  • Leads by example and models’ behaviours that are consistent with the company's values.
  • Plans and monitors appropriate staffing levels and utilization of labour, including overtime.
  • Absences of staff are managed during the contracted hours.
  • Ensure that service guidelines are strictly adhere to by team members.
  • Conduct daily inspection of GRHs uniform and grooming, ensuring that standards are in accordance to the Uniform SOP & Grooming Guidelines.
  • Work closely with the Facilities team in ensuring prompt resolution of any furniture, fixtures & equipment faults.
  • Work closely with the Security team in ensuring daily Security sweeps in a flexible working environment area has been performed as scheduled.
  • Prepares and delivers performance appraisal for staff
  • Recommends staff recruitment, selection, promotion, advancement, corrective action