Talent Development - Systems Analyst - Remote
รหัสงาน
12578
ประกาศแล้ว
30-04-2021
สายบริการ
Advisory Segment
ประเภทของหน้าที่งาน
ประจำ
ตำแหน่งที่ตั้ง
Dallas - Texas - United States of America

JOB SUMMARY

Supports Global Talent Technology Platform Leader with cloud-based system setup, administration, and maintenance for departments and business segments across all regions. Provides ongoing support to Learning, Performance, Succession and Career Planning system administrators to support the implementation of all system policies and procedures.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates Talent Technology system setup and maintenance for the Cornerstone On Demand (CSOD) system, including Learning, Performance, Succession and Career Planning for business segments and support services functions within CBRE, which includes complex performance and learning activities and workflow communication processes.

Manages delivery of talent projects within Talent Coach.  Skills include gathering of project information and completion of SOW documentation; communication and collaboration with client, managing others to support delivery of project on time and to budget, testing coordination and hyper care.  

Facilitates and delivers CSOD system and business process learning sessions to required audiences. Sessions may include synchronous or asynchronous webinars and one-on-one, on-the-job training. Adapts instruction and facilitation style and approach to fit the needs of the audience, content, and local business or cultural requirements.

Administers escalation of level 3 Service Now cases through Global Talent Technology Platform Leader and People Systems.  Works with relevant SME’s to develop tools to actively decrease issue trends; SD Knowledge Bank documents, process and system change, communication of issue and resolutions,  upskill of administrators

Working as part of Global Talent Coach governance team to plan and manage system enhancements.  Activities include: initial testing of Quarterly CSOD enhancements in Pilot and Stage Environments, support Administrators in management of local FIT and UAT testing, ensuring that all browsers and devices are tested, providing escalation support during enhancement hyper care period.

Liaise with Technology Platform Leader on preference setting  / configuration requests.  Set up testing in Stage and elevation of change to production

Liaise with CBRE Security to ensure that role-based security and constraints enable employees to effectively use all parts of the Talent tool whilst observing Data Privacy and GDPR legal constraints

Adheres to data privacy legislation and CBRE talent process governance for the management of Learning, Performance, Succession and Career Planning

Provides consulting, advice and guidance to Administrators regarding CBRE Talent processes, impact of preferences to user experience and integration of talent modules

Consults with Performance, Succession and Learning Super Administrators to understand preference requirements / change requests to ensure that system preferences reflect the needs of the business or legal requirements.  Recommendation for preference changes to be presented at Talent governance committee for agreed next steps

Working with the Global Talent Technology Platform Leader, candidate is responsible for adhering to system standards/governance for the Talent System.

Utilizes reporting systems to run regular statistical management reports from the Talent System. Develops ad hoc and specialized reports as required.

Maintains application level Subject Matter Expertise. Capability to perform as a 3rd level system support to helpdesk. Coordinates with the business on new or revised translations needed for global system notifications and preferences.

Performs other duties as assigned.                           

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

              EDUCATION and EXPERIENCE

Associate's degree (AA) in Computer Science, Business, or related field preferred plus a minimum of two years related experience and/or training in Cornerstone OnDemand (CSOD). CSOD Expert level preferred. Or equivalent combination of education and experience.

CERTIFICATES and/or LICENSES

Cornerstone OnDemand product certification to Specialist or Expert level

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.  Ability to provide excellent internal and external customer service.

Excellent facilitation and communications skills.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation and persistence.

Experience with MS Office Suite. Intermediate level Excel and Access, Captivate or other authoring tool, Web conferencing skills required. HTML and XML skills are highly desirable

Ability to work independently and as a member of global teams.  Able to work a flex schedule when working with Global team.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.