พัฒนาอาชีพและศักยภาพของคุณที่ CBRE

Tasks & Responsibilities

Position related:

• Leading the P2P & Service Charge team of 10-15 process experts & accountants

• Monitoring accuracy of team’s work by following existing procedures and guidelines (ownership of delivery)

• Ensuring operations in line within SLA (ownership of delivery)

• Building and keeping business relationship with stakeholders on the highest level

• Controlling cooperation with external and internal service providers

• Participate in MSR reporting (SLA, KPI, Volumetrics, Productivity)

• Resolving escalations received from the business as first contact point

• Delivering dedicated operational activities

• Perform Payments review/approvals/upload to banks

• Identifying gaps/inefficiencies in the processes and proposing solutions, Assesses and mitigates operational risks

• Using Lean / Six Sigma Methodologies to ensure Data-Driven Operations

• Knowledge management - ensuring that all the processes are documented and teams are cross trained.

• Governance of backup structure within a team

• Supports management in terms of audit, reporting, client presentations and any other ad hoc requests.

• Handling recruitment process and HR cases in cooperation with People Department

• Supporting team members’ development and monitoring the progress of annual goals achieving

• Governance of team and 1-2-1 meetings

• Managing the team’s performance, annual evaluation and sharing feedback

• Maintenance of ad hoc tasks, given by superior/manager/director

Corporate:

• Fulfilling RISE values of this company

• Supporting other employees of this company, by sharing knowledge and experience

• Acting as professional and creating positive image internally and externally of this company

• Fulfilling internal requirements, including work regulations, remuneration policy and other policies in force in this company

• Understanding the target and vision of the company

• Fulfilling all above activities in professional manner, in line with internal regulations and excellent self-culture