Guest Relations Host, Changi Business Park
GWS Segment
Areas of Interest
Kundservice, Fastighetsförvaltning
Singapore - Singapore
Overall Responsibility 
The Guest Relations Host is responsible for establishing a warm, welcoming, and professional atmosphere for all clients. The Guest Relations Host will be the first point of contact for visitors to the area, making them feel comfortable, anticipating their needs, and aiding them when required. The position will help to coordinate the efforts of everyone within the Property division, engaging with employees and delivering “best in class” service at all times. 

Main Duties & Responsibilities 
  • Delivers great experience at the highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight, and removing obstacles. 
  • Ensure employee engagement (meet and greet) and provide to end-user support based on their needs (human engagement). 
  • Ensure regular inspections of the floors owned by the GRH, including the meeting rooms, focusing on cleanliness, and tidiness is performed. 
  • Ensure any furniture, fixtures & equipment faults identified are reported to Facilities Helpdesk to ensure prompt resolution. 
  • Ensure locker allocation and agree with the business on the ongoing management model (by FRM/GRH or business – not both) 
  • Assist to check if daily Security sweeps in a flexible working environment area have been performed as scheduled. 
  • Ensure centralized utility room supplies of stationery & printer toner are stocked with required items. 
  • Ensure shared office space, meeting room, and collaboration areas are clean and tidy. 
  • Ensure desk hygiene wipes are provided and replenished when needed. 
  • Ensure vending areas and pantry areas are always appropriately stocked with required items. 
  • Ensure the pantry areas are always kept clean and dry. 
  • Ensure prompt clean-up of un-cleaned dirty cups and utensils that are stacked up at the sink and within pantry/breakout areas. 
  • Ensure no outdated notices and posters within the pantry or breakout area. 
  • Ensure no unauthorized white goods and portable electronic appliances are used at the pantry or collaboration area including desk/work areas. 
  • Management, replenishment, and maintenance of pantry provisions 
  • Champions the end-user experience in any Flexible Working environment; supporting & owning its expected outcomes. 
  • Protects the privacy and security of the clients, colleagues, and the bank’s confidential information and assets by ensuring the bank’s security access control policies & procedures are adhered to. 
  • Assists the Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed. 
  • Manages accuracy, production, quality, and retention of program materials, which may include administration of SharePoint sites or similar. 
  • Ensures client and company materials comply with client and company brand guidelines. 
  • Utilizes and maintains the integrity of databases and other digital tools associated with service delivery, as requested.
  • Minimum 1-2 years’ experience of working at the Front of the House within a Corporate or Hotel environment. 
  • Experience working within a demanding fast-paced environment involving high levels of customer care 
  • Experience of working within a team and desiring to provide a “best class” service. 
  • Strong customer service skills 
  • Professional telephone manners together with excellent verbal and written communication skills 
  • Proficiency in MS applications