Workplace Experience Supervisor - Houston, TX
Jobb-ID
267322
Annonserad
02-Apr-2026
Servicelinje
GWS Segment
Rolltyp
Heltid
Areas of Interest
Administration, Kundservice, Fastighetsförvaltning
Plats/platser
Houston - Texas - United States of America, South Houston - Texas - United States of America

About the Role
We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.

What You’ll Do

  • Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
  • Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
  • Develop and implement elevated service standards modeled after luxury hospitality best practices.
  • Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
  • Partner with leadership and operational teams to continuously enhance the guest journey.
  • Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
  • Address escalations with grace and proactively identify opportunities to refine processes.
  • Manage VIP guest experiences and support high-profile events, ensuring seamless execution

Who You Are

  • A seasoned hospitality professional — ideally with experience as a Front Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
  • A confident people leader who builds strong, motivated teams and leads by example.
  • Exceptionally detail‑oriented, organized, and committed to flawless execution.
  • Skilled in communication, emotional intelligence, and anticipating guest needs.
  • Passionate about elevating service standards and cultivating a refined, guest‑centric culture.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • 5+ years of experience in hospitality, guest relations, or luxury service environments.
  • Proven experience managing and developing teams.
  • Strong problem‑solving skills and a proactive, guest‑first mindset.
  • A polished, professional presence with strong interpersonal skills.
  • Ability to manage fast‑paced front-of-house operations with poise and precision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Host
Host är en servicelinje tillhörande CBRE, världens största kommersiella fastighetsorganisation. Vårt uppdrag är att genom personalledda, tekniska tjänster skapa ökat individuellt välbefinnande, ökad personlig produktivitet och organisatorisk effektivitet. Enkelt uttryckt: vårt mål är att hjälpa människor att arbeta smartare och glädjas åt att göra det. 

Vår erfarenhet  erbjuder medarbetare kontakter i sina miljöer – via teknik, bekvämligheter och de gemenskaper som är viktigast. Host´s skalbara produktområden omfattar tjänster med concierge-kvalitet som tillhandahålls av engagerade CBRE-”värdar”, kundserviceutbildning och certifiering i världsklass samt en kraftfull teknikplattform i företagsklass. 

Plattformen, som kan skräddarsys efter specifika kundkrav, har en robust mobil upplevelse som gör det möjligt för användare att navigera på arbetsplatsen, schemalägga möten med kollegor, boka arbetsplatser, använda mat- och dryckestjänster och få tillgång till byggnads- och concierge-tjänster.
Gå tillbaka