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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. 

We are looking for a Hardware Planner to join our team in the Helsinki area. 

The Hardware Planner is responsible for the day-to-day support of the raised floor environment mainly for all installation and removal of hardware assets to satisfy customer requirements. The Hardware planner will perform all tasks from the initial customer ticket request until the finalised testing/removal has been completed and the planning ticket is closed successfully and handed over to operational support. 

1 Assess / monitor infrastructure capacity support for Data Centre power and cooling elements.

2 Provide input on Data Centre capacity requirements.

3 Review / Validate space/power/cooling/connectivity/weight sizing requirements for new engagements and growth on existing customers and internal relocations (as per onsite Hardware planning processes).

4 Plan power requirements, connections, and redundancy based to ensure effective power load balancing.

5 Participate in the planning for Cage and Cabinet Security Infrastructure (Locking Options) / (If or When Applicable)

6 Manage Power and Cooling densities with associated technology software application.

7 Create and Distribute PDU Panel Schedules

8 Determine location of all new floor mounted hardware on the raised floor and calculate amount of square footage required/used for customer’s equipment.

9 Participate in prioritisation of power installs/de-installs to consider escalations and customer schedules and align with resource availability.

10 Print and Install power circuit labels on (devices, cabinets).

11 Monitor activities, operation, and usage within the Data Centre to always insure the use of proper IT disciplines and regulation compliance.

12 Coordinate cable mining of equipment and power cables that are no longer needed above/below the raised floor (if or when required)

13 Participate in power design changes to address changes in the data centre infrastructure.

14 Participate in on-site Tours and Raised Floor Briefings.

15 Develop/Maintain floor layouts and 3D inventory/Power Connection Mapping for new/existing customer environments. 

16 Provide costing, quotations, proposals for all Space/Hardware planning activities.

17 Confident speaking to both customers and senior management directly and to describe complicated technical issues in simplistic terms to explain a potential service affecting situation clear and concisely.

18 Attend service, incident, project meetings if required to do so and to provide input if any is warranted upon the agreement of onsite CBRE management.

19 Assist or create/provide technology/project related reports upon request.

20 Ensure the stock thresholds are not breached and escalate to the Technology Operations Manager to arrange for stock to be replenished.

21 Ensure that Internal CBRE processes and policies are read, understood, always followed, and adhered to. 

22 Ensure that all relevant site rules, standards, processes, and procedures are read, understood, and followed.

23 Assist the onsite Contract Manager with the review and updating of any operational compliance documentation to ensure that it is current and relevant.

24 Make sure all work completed is carried out to the accepted and expected site standards. 

25 Always promote a positive image of CBRE.

26 Ensure that if any issues occur on-site, which could be detrimental or result in potential failure to adhere to our SLA’s or KPI’s is reported to the onsite Contract Manager immediately. 

27 Escalate any issues or concerns relating to the data halls to the onsite Contract Manager.

28 Ensure that health and safety requirements are met and that any concerns or incidents are escalated appropriated and document any accidents that occur in the site accident book.

29 Ensure that e-mails and ticket queues are checked regularly and actioned where necessary and completed.

30 Ensure CRQ’s and permits are in place and have relevant approval prior work commencing on the associated task, notify the onsite Contract Manager if any discrepancies arise.

31 Keep the workshop area and all relevant storerooms clean and tidy and ensure that the related stock spreadsheets are up to date.

32 Ensure that the onsite Contract Manager is advised of any hardware discrepancies you find within the data racks.

33 Provide vendor assistance (incl. escorting) when replacement parts or other external services are required to assist with an incident/fault on any of the supported sites when required.

34 Assist with data input to the customer systems support tools as or when requested by the onsite Contract Manager 

35 Ensure that the onsite Contract Manager is informed of installation/other technology related project related delays etc.

36 To perform any other duties within your skillset as delegated by the onsite Contract Manager.

37 Ensure awareness and compliance with the contractual KPI's/SLA's are always undertaken.

38 Must be flexible as day/night shift work could be required as well as weekends and bank holidays in relation to ongoing space/hardware planning project works. 

39 Physically able to lift boxes/devices up to 25Kg.

40 Must be able to arrive on any of the CBRE Customer supported sites upon the agreed starting time.

41 Must be willing to travel to any CBRE customer supported site to provide technology support if/when required.

1 Directly accountable to the onsite Contract Manager

2 The post holder has no direct reports.

3 This post carries no direct budgetary responsibility, but financial awareness is required when replacing parts, using consumables, creating quotations, proposals.

1 Minimum of 3 years working in technology data centre environments (Colo or Enterprise).

2 Good understanding of cabling (copper and fibre) infrastructure and industry best practices.

3 Good knowledge/understanding of servers, networking hardware components and their functions.

4 Good understanding of Data Centre environments and having an overview of Power, Cooling, Space Awareness and Connectivity.

5 Valid in-country driving licence.

6 To have own method of transportation.

7 Industry recognised Data Centre certification (CDCDP, CDCMP or CNCI) or equivalent.