Centre Director - Festival Place
Advisory Segment
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Basingstoke - England - United Kingdom of Great Britain and Northern Ireland


To lead and motivate a multi-disciplinary site team to deliver exceptional service and achieve agreed contractual KPIs.

  • Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making. 
  • Ensure the team understand the centre’s business plan and the importance of their individual contributions in achieving the plan. 
  • Develop and nurture a positive team working environment with Property Management colleagues.  
  • Work in partnership with service providers to ensure KPI’s are met, standards of presentation are maintained, and service improvements are implemented as appropriate. 
  • Through the provision of high standards of customer facilities, services, and initiatives, promote customer loyalty by exceeding customer expectations, encouraging repeat visits and increasing customer dwell time and spend. 

Health and Safety

Accountability for site statutory compliance, safety procedures and Construction Design Management requirements for all third-party contractors. Create a H&S culture where everyone can raise concerns to ensure a safe environment is maintained for customers, occupiers, and visitors.

  • Take ownership for the management of all statutory compliance/risk on site, including the maintenance of records and the Meridian system. 
  • Ensure adherence to Company policies, processes, and procedures across the centre.
  • Maintain up to date knowledge and awareness of market practices and legislation affecting Centre management, adopting a proactive approach to changing statute and environmental legislation. 
  • Ensure regular property inspections to tenant demised areas are conducted to ensure compliance with lease covenants and statutory obligations, and that all concerns are reported to surveying colleagues. 
  • Maintain and review as necessary, the Crisis Management, Major Incident and Business Continuity Plans, ensuring occupiers and team are fully briefed on evacuation and emergency procedures and, in the event of a major incident occurring, to comply with relevant internal procedures. 
  • To adhere to all CBRE Management Services (CBREMS) policies and procedures at all times.

Performance and Financial Management

To implement the annual Business Plan, working closely with CBRE Property Managers, and Asset Managers to deliver all objectives and ensure KPIs are achieved.


  • Regularly monitor and report on competition activity within the catchment area affecting the Centre including any significant planning applications submitted to the local planning authority. 
  • Ensure surveying colleagues are promptly informed of all tenant applications to include assignment, subletting and tenant alterations. To ensure that the latter are carried out in accordance with the consent granted and the Centre’s retail design guide, as appropriate. 
  • Assist the Procurement team with the appointment of service providers to the Centre, ensuring that all procurement needs are carried out in line with Company policy. 
  • Ensure consistent and visible liaison with occupiers, both formally and informally, through both tenant and merchant association meetings to drive sales and optimise performance. -Ensure feedback on occupier performance is provided. 
  • Ensure records are maintained relating to the Centre, e.g., asset register, plans, plant testing, etc., and that any action which may be required is promptly undertaken
  • To manage major work programmes, Planned Preventative Maintenance Programme (PPM), and any capital investment initiatives within the Centre, to ensure successful and timely completion.
  • To produce regular reports to surveying colleagues as required


  • Contribute to the preparation of the Centre’s business plan and ensure specific asset objectives and initiatives are implemented as directed. 
  • Regularly monitor, evaluate and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, non-rental revenue generation etc. 
  • Take ownership for the management, preparation and reconciliation of the service charge including preparing and reconciling the service charge budget and expenditure reports to occupiers
  • Authorise invoices for payment in a timely manner and in accordance with Company policy.
  • Maintain awareness of occupier arrears and the performance of independent traders, and contribute to credit control management as required. 
  • Identify and advise surveying colleagues of potential new business opportunities/channels to ensure an increase in the commercial performance of the Centre. 

Stakeholder Management

  • Proactive development of internal and external relationships at a senior level with strategically important public and private organisations.
  • Develop successful working relationships with key stakeholders, notably the Client(s), to ensure a productive and effective working partnership.
  • To develop a network of contacts, to include decision makers and influencers within the local private and public sector. 
  • Participate in and influence local community matters for the benefit of the Centre through local chambers of commerce and other relevant bodies. Inform surveying colleagues of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre. 

Environmental, Social, Governance (ESG)

  • Agree and implement an appropriate plan to ensure compliance with CBRE’s sustainability standards and Environmental, Social and Governance (ESG) obligations.
  • To execute the ESG strategy, promote well-being in the working environment and develop mutually beneficial relationships with the wider community.
  • Review ESG opportunities and develop initiatives in key areas such as, optimising consumption in utilities, diversity & inclusion, community engagement, team wellbeing, occupier engagement and awards.
  • In conjunction, and when aligned to the Client’s strategic plans, support in the delivery of Green Building |Certification, Net Zero Carbon, EPC targets and any asset development plans.

Letting Strategy

  • To work closely with the Asset Managers and Letting Agents to ensure site data, consumer behaviour and other relevant trends are considered in the commercial decision-making process
  • Contribute to letting/tenant mix strategy and facilitate enquiries from prospective occupiers.

Retail Design and Refurbishment

  • Ensure an effective management system is in place for the approval of all tenant refurbishments, including concept design, fit out process and H&S compliance, so ensuring retail brands optimise sales and footfall.
  • Ensure occupier welcome packs and guides are produced, maintained, and distributed as appropriate. This should include shop fit out design, operational issues and Centre rules and regulations to all new occupiers, assignees, sub-lessees etc. 

Marketing and PR

  • To lead the team to create and deliver the marketing plan and manage third party specialist agencies to ensure the agreed KPI’s are achieved.
  • Oversee the delivery of an agreed marketing strategy. 
  • Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, as required. 
  • Maintain awareness, influence, monitor and report on local issues, activities and initiatives that may affect the Centre. 


Overall accountability for the performance and management of the property.